Reviews

Based on 1017 reviews
85%
(863)
11%
(115)
3%
(27)
1%
(11)
0%
(1)
Great Bike

This is a very early impression of the Spirit ebike. I've been researching ebikes for a year or so and the ones I wanted were in the $1500-2000 range. I wasn't ready to make that kind of investment. When I came across the Velowave Spirit it checked enough boxes for me: light weight so I could bike without the motor if I wanted, a reasonable price, road bike looks with thin tires. It was the lower cost that got me to make the purchase and thankfully the reviews about it were good. It came very well packaged and I was able to put it together in about 20 minutes. I think it's good looking and the green color is very nice. It's clean without a lot of extras and bulk. Even though the motor is small it does a great job for my needs. I have some hills to climb in my area and one long hill with about a 25 degree incline. Using pas 3 I climb it fairly easily using a little pedal effort. It's a surprisingly capable bike and I've been having a lot of fun with it so far.

There's a few issues: the frame came with a couple of noticeable scratches. One on the handlebars and one on the frame. It's not a big deal but it's worth mentioning. The saddle is pretty uncomfortable and after a couple of rides the cushioning started separating from the plastic underneath. I'm planning on replacing the seat anyway but it's not good that it started to fall apart so quickly. The battery is integrated into the down tube which I like a lot but it's not removable. Velowave said they can sell me a replacement battery set when I need one but that I should find a bike shop that can do the actual replacement since it's not an easy project. It would have been nice to have a removable or better designed battery replacement system. I've been struggling to get the front wheel disc to stop rubbing on the brake caliper. I've tried adjusting it a few times and it's improving but I still can't get the brake disc to sit in the middle of the caliper. I'll take the bike to a shop to have it done. The brakes squeak quite a bit but they're still in the first miles so hopefully that will go away eventually. I expected there would be some issues on a $500 ebike like this but for the price I can overlook it.

This bike is a blast to ride and because it's so lightweight it doesn't feel like an ebike. I can maneuver it easily and I'll ride it without the pas at times because of how light it is. The pas integrates really well with pedalling. I ride it mostly on pas 1 or 2 but pas 3 for big hills. I think this is a great ebike for around town transportation and it's a lot of fun.

Hi there, thank you for taking the time to share your experience with the Spirit Electric Road Bike. We're glad to hear that it has been meeting your needs and providing you with a fun ride. We apologize for the scratches on the frame and the uncomfortable saddle - please let us know if you need assistance with replacing it. Our team is always here to help. Regarding the battery replacement, we understand your concern and will take it into consideration for future designs. We recommend taking the bike to a professional bike shop for any adjustments or maintenance to ensure optimal performance. Thank you again for your feedback and happy riding!

Sweet Ride, great product

This is my second Velowave Range step through. This new 2.0 version is well reengineered with some great improvements. The area the rear wheel attaches to on the frame has been reinforced and beefed up. The handle bars also have new bracing attached. The hand grips are absolutely a vast improvement, so much more comfortable and you have better control over the bike. I do not know if any other improvements we made ,if they were they are not visible to me.

The bike is very solid, ride is very comfortable you feel in total control of this bike. The bike ships 80% complete all you have to do is attach the front wheel and handle bars and plug in the wire connectors which are all color coded. The pedals also just screw in and attach simply. You show be able to fully assemble it in a little over an hour.

Battery life is great I can get over 40 miles and still have 30% in reserve. Speeds up to 28mph and very easy to more through the power assist 1-5 and the throttle is great getting started if you are in traffic or need to accelerate quickly. With throttle alone you can ride for some time at 20mph if needed.

I had the occasion to contact customer service on issues not related to this particular bike. Even though no one answers the phone they will immediately return to you a text. They seem to prefer text and e-mail as contact.

I can not say enough good things about customer service, top notch, very responsive and will work to resolve any issue you may have.

Love the bike, a very sweet ride. I am 71 years old and this bike is perfect for me. I live in southern Utah and my city has over 70 miles of paved bike trails. For off roading the possibilities are endless between off road trails and open high desert vistas, red rock trails everywhere.

For the price this bike competes on an even plane with many well known name brands at a much higher price point. You can not go wrong with Velowave, I am very satisfied with the product and their customer service.

Hi there,

Thank you so much for your kind words and for choosing the Velowave Ranger Step-Thru 2.0 Electric Bike. We're glad to hear that you are enjoying your new bike and that it has exceeded your expectations. We're constantly working on making improvements to our products, and we're thrilled to hear that you've noticed and appreciated them. We're also happy to hear that our customer service was able to assist you in a timely manner. We hope you continue to enjoy your rides on the bike and explore new trails in your area. Happy riding!

Best,
Velowave Customer Service Team

Ranger 2.0 Fat Tire All-Terrain Electric Bike

Thank you for your review of our Ranger 2.0 Fat Tire All-Terrain Electric Bike. We are thrilled to hear that you are enjoying your new bike. Happy riding!

Time diff

Everything was good once Mini figured out I had to press and hold the power button.
Might want to put that in instructions.
Time difference is a pain and wish I new it.

Hi there, thank you for taking the time to leave a review for our Rover Step-Thru Electric Bike. We appreciate your feedback and are glad to hear that everything was good once you figured out the power button. We apologize for any inconvenience caused by the time difference and we will definitely take your suggestion into consideration for our instructions. Thank you for choosing our product and we hope you enjoy your rides with the Rover!

Reviewer avatar
Spirit Electric Road Bike
Dr Robelyn Garcia
Lightweight with Instant Acceleration

★★★★★★★★★✩ 9/10 (highly recommend) My rating of the #Velowave Spirit Hybrid #ebike
I love jumping on this bike for a workout or quick trips to ASU. 😍🚴‍♀️
Pros: Lightweight, Stealth, Long Battery Life, Bottle Cage Mount, Instant Acceleration, Easy Assembly, Great Price, Fast Uphill & FUN!
Cons: 16mph Max Assist

Hi there, thank you for taking the time to leave such a positive review for our Spirit Electric Road Bike! We're glad to hear that you are enjoying its lightweight and instant acceleration - those are definitely some of its standout features. We also appreciate your feedback on the pros and cons, as it helps us continue to improve our product. Happy riding! ‍♀️

Excellent

The bikes we purchased for Christmas are awesome! Customer service is even better. Thanks Velowave!

Thank you so much for your kind words! We're thrilled to hear that you're enjoying the bikes and had a great experience with our customer service. Your satisfaction is our top priority. Enjoy your rides and have a wonderful Christmas! If you need any assistance in the future, remember that Velowave is always here to help. Thanks again for choosing us

Just what I needed

I recently received two Ranger step through bikes. I use them to hunt and thus far they have performed well. A friend has a more expensive bike and I see no difference thus far. I highly recommended the upright handlebars, particularly for those who are getting a little “long in the tooth”. My only complaint is battery life. After a tad over 10 miles yesterday I had 35% left. I weigh 205 and hunt flat ground with minimal gear.

Thank you for your review and for choosing our Ranger step-through bikes for your hunting trips. We're glad to hear they're meeting your needs and appreciate your feedback on the battery life. We're constantly working to improve, and your input is invaluable. If there's anything more we can do to assist you, please don't hesitate to get in touch. Happy hunting and safe riding!

Wife loves her new ghost

We're delighted to hear that your wife loves her new Ghost bike. Wishing her countless enjoyable rides ahead. If there's anything we can assist you with, feel free to reach out. Happy cycling!

A great E-bike

This is our first experience with an e-bike and so far it’s been great. This was a Christmas gift for my 14 year old and he has ridden it every day. Bike was shipped and packaged very well. Assembly was very easy although I have years if experience assembling toys etc for my now teenage son. Instructions were easy to follow. It’s a solid bike so far and have nothing negative to say about it.

Thank you for the positive review! We're thrilled your 14-year-old is enjoying the e-bike daily. It's great to hear the packaging, assembly, and overall experience met your expectations. If you ever have questions or need assistance, feel free to reach out. Happy riding!

Quality products

We purchased the Ranger 2.0 step thru and the Pony as well. Both bikes arrived. Packaging was great. Put them together and rode them, absolutly love them. If you are an older person that loves the outdoors these are the way to go.

Thank you so much for your wonderful review! We're thrilled to hear that you love your Ranger 2.0 step thru and Pony bikes. It's fantastic to know that the packaging met your expectations and that assembling them was a breeze.

We're especially glad to hear that you're enjoying the rides and that our bikes are a perfect fit for your outdoor adventures. Our goal is to provide a great experience, and your positive feedback reaffirms that we're on the right track.

We hope you continue to have amazing rides on your new bikes. If you ever have any questions or need assistance, feel free to reach out. Happy cycling!

Awesome

Very happy with the product easy to put it together love this bike
Would recommend this to anyone

Nice bike but needs improvements -Color is misleading

The bike is overall nice but could use some improvements. The throttle is in an awkward position under the left side handle bar. After a long ride your thumb starts to get tired (if you use the throttle a lot). The screen could be updated and larger, compared to completive brands the screen is small and dated. The thing I like the least is the color description. I purchased a black bike but the color is a very sparkly green/silver color. I even had to call to verify I got the right bike.

2 Ranger pass through bikes are a blast!

We just received our Ranger pass through bikes and were able to take them out for a ride today for a few miles to see how they do. Having never owned an electric bike, but have an e-board and many other engine powered rides, it was kind of surprising how quickly it would get you up to speed. The speed limiting thing is not my favorite, but it seems like pedal assist is the best option anyway since it does help with battery life.
So far so good! The quality seems very good on these bikes, very sturdy and with the taller bars, a very comfortable riding position.

Ranger step thru !!

Easy assembly, easy charging, easy riding with the step thru design and it’s built like a tank . Rode 33 miles on my first day , up two very big bridges twice with ease. Excellent purchase and very satisfied. Thank Velowave !

First experience with E-bike...

This bike was easy to assemble, carefully packed, and the components are top notch. My wife is absolutely tickled with it!!

Ranger

Great bike awesome riding!
We have already put almost 100 miles on this in a couple weeks. We live in very hilly terrain and avg around 20 miles per charge

Happy husband

My husband loves his new bike ..

get yourself a second battery to run in parallel

purshcase another battery pack tht bots onto the water bottle connection such as a 48v 20ah get a dual battery connector and you are not running over 52v and for a long time (you need the offroad controller

Green Velowave Ghost 500W

I highly recommend this ebike after riding it for going on 2 years now. I have added some personal modifications to make it mine I crank it around 20MPH on average with no problem. I came packaged well and I had it up and running in about 30 minutes. This bike puts a smile on my face every time I get on it.

Great Bike!

It’s an amazing electric bike. The experience so far is great. I didn’t like the instruction book. Recomend look the video from YouTube for the assamble. The only part that I’m not happy about, was getting in touch with the company. I had one doubt with the lights(how to turn it on) try to reach on the chat website no luck. I had to send an email, get the respond the next day wich is fine.

Electric bike

So far so good I recommend it

P
Ghost Electric Mountain Bike
Prahlad Bethell Collen
Made some changes but it has Never failed me!

This bike has been my commute solution, and a true car replacement for me, it’s never failed me, not in rain, mud, snow, or ice, I highly recommend this bike!

Estou amando minha bike

Recebi minha bike e logo já montei as partes. Muito simples e rápido. Estou amando a experiência. Essa é minha primeira bike elétrica. Muito potente, rápida, confortável. Só senti falta, até pela potência e rapidez, de um freio mais eficiente. Uma lanterna traseira ajudaria muito também na segurança. Mas, de resto a bike é muito bem construída e forte. Já andei 150 milhas e não vejo a hora de poder andar mais e mais.

Good times

Very happy with my new Velowave Rover ... did my first 50 mile ride and it performed beautifully... if there was one drawback, I would say it needed couple more gears to shift into ... higher gears for more of a pedaling experience

Center bearings noise on Velowave Ghost Mountain Bike

My friend and I both own a velowave ghost mountain bike and love it. After a year and a half of use, 1300 miles (My Bike) & 1500 miles (My Friend), we started having a cracking and popping sound. We contacted Velowave support and determined we needed to replace the center bearings assembly on both bikes. I want to Velowave and the China manufacturing facility for assisting me in obtaining the correct parts. The parts, peddle shaft and bearings assembly, were received 8/4/23 and installed 8/5/23. The E-Bikes are operating smooth with no noise. We are on the road again!😎

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