Reviews

Based on 1025 reviews
85%
(871)
11%
(115)
3%
(27)
1%
(11)
0%
(1)
More than expected

We purchased a Grace 2.0 and a Ranger. I submitted our order and the bikes arrived in 7 days. Amazing packaging and didn’t take long to assemble. I have to say the torque sensor on Grace is my favorite. It’s more natural like riding a bike. It’s as powerful as you want to be. I’ve climbed hills I didn’t think I could make. The Ranger is great at using the peddle assist with little effort of peddling. For someone who wants to be a little more aggressive and likes a little more power while peddling go with Grace 2.0. It’s a animal for power. Both have great suspension and breaking power. I forgot what it was like being a kid jumping on your bike. 144 miles in going on 3rd week. It’s the joy of each day. Sooo many waves, smiles, compliments and conversations had about both. Simply amazing!!

Hi there! Thank you so much for taking the time to leave such a positive review for the Grace 2.0 Step-Thru Electric Bike. We are thrilled to hear that you were pleasantly surprised with your purchase and that the bikes arrived quickly and were easy to assemble. It's great to hear that the torque sensor on the Grace is your favorite and that it provides a natural riding experience. We're happy to hear that both the Grace and the Ranger have exceeded your expectations in terms of power, suspension, and braking. It's wonderful that you've been able to tackle challenging hills and enjoy the feeling of being a kid again on your bike. We hope you continue to have many enjoyable rides with your new bikes! Thanks for choosing Grace. Ride on!

c
Spirit Electric Road Bike
chuckorbuck
Best Bike Ever!

I am a 77 year old Road Biker been riding some 40 years, rode over 7,000 miles last year alone. I would like to state that the Velowave Spirit is the Best bike I've ever owned. There is nothing about this bike to not like and everything about it to like. The bike is perfect in every respect, don't need to go into detail enough other reviewers have already done that. I hope they don't stop selling this bike it is in a class by itself, and is perfect for aging hard core riders like myself. Keep up the good work Velowave.

Hi there!
Thank you so much for taking the time to leave such a kind review. We are thrilled to hear that you are enjoying your Velowave Spirit Electric Road Bike and that it has become the best bike you've ever owned. We are dedicated to providing high-quality and reliable products for riders like yourself, and we are happy to hear that we have met your expectations. Thank you for your support and happy riding!

Loving this bike

This bike is amazing. I didn’t realize I was getting a different bike than all the videos I’ve seen on YouTube. This bike is an updated version with upgraded features that’s not on the first one. For $1200 you get a bell, front and back fenders, a rear rack, and several other components. This is my second e-bike I’ve owned. My first is a 2016 Radrover which I still own. My Velowave Ranger is really more advanced than my Radrover. The Ranger motor is much more responsive than my Radrover Bafang motor. The Ranger battery life is amazing. I can only get around 20 miles now on my Radrover using mostly the lowest level pedal assist. On my Velowave I have gotten 50 miles using mostly pedal assist with still 20% battery life remaining. Awesome.

Dear valued customer,

Thank you for taking the time to leave a review for our Ranger 2.0 Fat Tire All-Terrain Electric Bike. We are thrilled to hear that you are loving your new bike and that it has exceeded your expectations.

We are constantly striving to improve our products and it's great to hear that the upgraded features on the Ranger have made a positive impact on your riding experience. We value your feedback and are happy to know that the Ranger's motor and battery life have impressed you.

We hope you continue to enjoy your bike and we appreciate your support. Happy riding!

Best regards,
Velowave Customer Service

Velowave ghost a great bike

I have had my bike for 1 year and a half now and it has been great. The stock mechanical brakes weren’t great so I upgraded them to hydraulic brakes. I have put so many miles on this bike and it is so reliable. I just wish it had a little more torque and had more amp hours but it’s fine. Overall the Velowave ghost is a great bike and I am very glad I purchased it.

Thank you for your review of the Ghost Electric Mountain Bike! We are so glad to hear that you have been enjoying your bike for over a year now. We appreciate your feedback about the brakes and we're happy to hear that you were able to upgrade them to your liking. We understand your desire for more torque and amp hours, and we will definitely take that into consideration for future improvements. Thank you for choosing Velowave and happy riding!

Great deal for the money

Great deal for the money

Thank you for your review! We're happy to hear that you are satisfied with the value of our Ranger Step-Thru 2.0 Electric Bike. We strive to provide high-quality products at affordable prices. We hope you continue to enjoy your new electric bike. Happy riding!

J
Spirit Electric Road Bike
Jason Lewis
Great Bike

This is a very early impression of the Spirit ebike. I've been researching ebikes for a year or so and the ones I wanted were in the $1500-2000 range. I wasn't ready to make that kind of investment. When I came across the Velowave Spirit it checked enough boxes for me: light weight so I could bike without the motor if I wanted, a reasonable price, road bike looks with thin tires. It was the lower cost that got me to make the purchase and thankfully the reviews about it were good. It came very well packaged and I was able to put it together in about 20 minutes. I think it's good looking and the green color is very nice. It's clean without a lot of extras and bulk. Even though the motor is small it does a great job for my needs. I have some hills to climb in my area and one long hill with about a 25 degree incline. Using pas 3 I climb it fairly easily using a little pedal effort. It's a surprisingly capable bike and I've been having a lot of fun with it so far.

There's a few issues: the frame came with a couple of noticeable scratches. One on the handlebars and one on the frame. It's not a big deal but it's worth mentioning. The saddle is pretty uncomfortable and after a couple of rides the cushioning started separating from the plastic underneath. I'm planning on replacing the seat anyway but it's not good that it started to fall apart so quickly. The battery is integrated into the down tube which I like a lot but it's not removable. Velowave said they can sell me a replacement battery set when I need one but that I should find a bike shop that can do the actual replacement since it's not an easy project. It would have been nice to have a removable or better designed battery replacement system. I've been struggling to get the front wheel disc to stop rubbing on the brake caliper. I've tried adjusting it a few times and it's improving but I still can't get the brake disc to sit in the middle of the caliper. I'll take the bike to a shop to have it done. The brakes squeak quite a bit but they're still in the first miles so hopefully that will go away eventually. I expected there would be some issues on a $500 ebike like this but for the price I can overlook it.

This bike is a blast to ride and because it's so lightweight it doesn't feel like an ebike. I can maneuver it easily and I'll ride it without the pas at times because of how light it is. The pas integrates really well with pedalling. I ride it mostly on pas 1 or 2 but pas 3 for big hills. I think this is a great ebike for around town transportation and it's a lot of fun.

Hi there, thank you for taking the time to share your experience with the Spirit Electric Road Bike. We're glad to hear that it has been meeting your needs and providing you with a fun ride. We apologize for the scratches on the frame and the uncomfortable saddle - please let us know if you need assistance with replacing it. Our team is always here to help. Regarding the battery replacement, we understand your concern and will take it into consideration for future designs. We recommend taking the bike to a professional bike shop for any adjustments or maintenance to ensure optimal performance. Thank you again for your feedback and happy riding!

Sweet Ride, great product

This is my second Velowave Range step through. This new 2.0 version is well reengineered with some great improvements. The area the rear wheel attaches to on the frame has been reinforced and beefed up. The handle bars also have new bracing attached. The hand grips are absolutely a vast improvement, so much more comfortable and you have better control over the bike. I do not know if any other improvements we made ,if they were they are not visible to me.

The bike is very solid, ride is very comfortable you feel in total control of this bike. The bike ships 80% complete all you have to do is attach the front wheel and handle bars and plug in the wire connectors which are all color coded. The pedals also just screw in and attach simply. You show be able to fully assemble it in a little over an hour.

Battery life is great I can get over 40 miles and still have 30% in reserve. Speeds up to 28mph and very easy to more through the power assist 1-5 and the throttle is great getting started if you are in traffic or need to accelerate quickly. With throttle alone you can ride for some time at 20mph if needed.

I had the occasion to contact customer service on issues not related to this particular bike. Even though no one answers the phone they will immediately return to you a text. They seem to prefer text and e-mail as contact.

I can not say enough good things about customer service, top notch, very responsive and will work to resolve any issue you may have.

Love the bike, a very sweet ride. I am 71 years old and this bike is perfect for me. I live in southern Utah and my city has over 70 miles of paved bike trails. For off roading the possibilities are endless between off road trails and open high desert vistas, red rock trails everywhere.

For the price this bike competes on an even plane with many well known name brands at a much higher price point. You can not go wrong with Velowave, I am very satisfied with the product and their customer service.

Hi there,

Thank you so much for your kind words and for choosing the Velowave Ranger Step-Thru 2.0 Electric Bike. We're glad to hear that you are enjoying your new bike and that it has exceeded your expectations. We're constantly working on making improvements to our products, and we're thrilled to hear that you've noticed and appreciated them. We're also happy to hear that our customer service was able to assist you in a timely manner. We hope you continue to enjoy your rides on the bike and explore new trails in your area. Happy riding!

Best,
Velowave Customer Service Team

Ranger 2.0 Fat Tire All-Terrain Electric Bike

Thank you for your review of our Ranger 2.0 Fat Tire All-Terrain Electric Bike. We are thrilled to hear that you are enjoying your new bike. Happy riding!

Time diff

Everything was good once Mini figured out I had to press and hold the power button.
Might want to put that in instructions.
Time difference is a pain and wish I new it.

Hi there, thank you for taking the time to leave a review for our Rover Step-Thru Electric Bike. We appreciate your feedback and are glad to hear that everything was good once you figured out the power button. We apologize for any inconvenience caused by the time difference and we will definitely take your suggestion into consideration for our instructions. Thank you for choosing our product and we hope you enjoy your rides with the Rover!

Reviewer avatar
Spirit Electric Road Bike
Dr Robelyn Garcia
Lightweight with Instant Acceleration

★★★★★★★★★✩ 9/10 (highly recommend) My rating of the #Velowave Spirit Hybrid #ebike
I love jumping on this bike for a workout or quick trips to ASU. 😍🚴‍♀️
Pros: Lightweight, Stealth, Long Battery Life, Bottle Cage Mount, Instant Acceleration, Easy Assembly, Great Price, Fast Uphill & FUN!
Cons: 16mph Max Assist

Hi there, thank you for taking the time to leave such a positive review for our Spirit Electric Road Bike! We're glad to hear that you are enjoying its lightweight and instant acceleration - those are definitely some of its standout features. We also appreciate your feedback on the pros and cons, as it helps us continue to improve our product. Happy riding! ‍♀️

Excellent

The bikes we purchased for Christmas are awesome! Customer service is even better. Thanks Velowave!

Thank you so much for your kind words! We're thrilled to hear that you're enjoying the bikes and had a great experience with our customer service. Your satisfaction is our top priority. Enjoy your rides and have a wonderful Christmas! If you need any assistance in the future, remember that Velowave is always here to help. Thanks again for choosing us

Just what I needed

I recently received two Ranger step through bikes. I use them to hunt and thus far they have performed well. A friend has a more expensive bike and I see no difference thus far. I highly recommended the upright handlebars, particularly for those who are getting a little “long in the tooth”. My only complaint is battery life. After a tad over 10 miles yesterday I had 35% left. I weigh 205 and hunt flat ground with minimal gear.

Thank you for your review and for choosing our Ranger step-through bikes for your hunting trips. We're glad to hear they're meeting your needs and appreciate your feedback on the battery life. We're constantly working to improve, and your input is invaluable. If there's anything more we can do to assist you, please don't hesitate to get in touch. Happy hunting and safe riding!

Wife loves her new ghost

We're delighted to hear that your wife loves her new Ghost bike. Wishing her countless enjoyable rides ahead. If there's anything we can assist you with, feel free to reach out. Happy cycling!

A great E-bike

This is our first experience with an e-bike and so far it’s been great. This was a Christmas gift for my 14 year old and he has ridden it every day. Bike was shipped and packaged very well. Assembly was very easy although I have years if experience assembling toys etc for my now teenage son. Instructions were easy to follow. It’s a solid bike so far and have nothing negative to say about it.

Thank you for the positive review! We're thrilled your 14-year-old is enjoying the e-bike daily. It's great to hear the packaging, assembly, and overall experience met your expectations. If you ever have questions or need assistance, feel free to reach out. Happy riding!

Quality products

We purchased the Ranger 2.0 step thru and the Pony as well. Both bikes arrived. Packaging was great. Put them together and rode them, absolutly love them. If you are an older person that loves the outdoors these are the way to go.

Thank you so much for your wonderful review! We're thrilled to hear that you love your Ranger 2.0 step thru and Pony bikes. It's fantastic to know that the packaging met your expectations and that assembling them was a breeze.

We're especially glad to hear that you're enjoying the rides and that our bikes are a perfect fit for your outdoor adventures. Our goal is to provide a great experience, and your positive feedback reaffirms that we're on the right track.

We hope you continue to have amazing rides on your new bikes. If you ever have any questions or need assistance, feel free to reach out. Happy cycling!

Great pick up!

Vroom and zoom, these bikes have great pep! We’ve had other e-bikes, but none handle as well as our Ranger Step Thru bikes.

Awesome

Very happy with the product easy to put it together love this bike
Would recommend this to anyone

Nice bike but needs improvements -Color is misleading

The bike is overall nice but could use some improvements. The throttle is in an awkward position under the left side handle bar. After a long ride your thumb starts to get tired (if you use the throttle a lot). The screen could be updated and larger, compared to completive brands the screen is small and dated. The thing I like the least is the color description. I purchased a black bike but the color is a very sparkly green/silver color. I even had to call to verify I got the right bike.

2 Ranger pass through bikes are a blast!

We just received our Ranger pass through bikes and were able to take them out for a ride today for a few miles to see how they do. Having never owned an electric bike, but have an e-board and many other engine powered rides, it was kind of surprising how quickly it would get you up to speed. The speed limiting thing is not my favorite, but it seems like pedal assist is the best option anyway since it does help with battery life.
So far so good! The quality seems very good on these bikes, very sturdy and with the taller bars, a very comfortable riding position.

Ranger step thru !!

Easy assembly, easy charging, easy riding with the step thru design and it’s built like a tank . Rode 33 miles on my first day , up two very big bridges twice with ease. Excellent purchase and very satisfied. Thank Velowave !

I LOVE LOVE LOVE this bike!!!

I am a 52 yr old woman who has had an absolute blast on the Velowave Prado S e-bike. In 4 months of use I have riden 1600 miles on it. All e-bikes are on the noisy side and honestly, it's not bad at all. Customer service is top notch. Every time I ride my bike people stop me to compliment how nice my bike is. Honestly, don't hesitate to buy this bike. It's worth its weight in gold!

First experience with E-bike...

This bike was easy to assemble, carefully packed, and the components are top notch. My wife is absolutely tickled with it!!

Ranger

Great bike awesome riding!
We have already put almost 100 miles on this in a couple weeks. We live in very hilly terrain and avg around 20 miles per charge

Happy husband

My husband loves his new bike ..

get yourself a second battery to run in parallel

purshcase another battery pack tht bots onto the water bottle connection such as a 48v 20ah get a dual battery connector and you are not running over 52v and for a long time (you need the offroad controller

Special instructions for seller

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