Privacy Policy

www.velowavebikes.com (velowavebikes.com) has implemented a variety of security measures to maintain the safety of your personal information. We believe that privacy is more than an issue of compliance and endeavor to manage personal information in accordance with our core value of respect for the individual. Please read this Privacy Policy carefully.

 

What information do we collect?

 

velowavebikes.com collects information from you when you register on our site; place an order, including your full name, e-mail address, mailing address, phone number, city, country, post code and credit card information. Also, we will keep a record of the products you purchased on our site and the feedback with our products; in order to help us serve you better.

 

What do we use your information for?

 

We use the information you provide to us for the specific purposes for which you provide the information, as stated at the time of collection, and as otherwise permitted by law. The information we collect from you may be used in the following ways:

 

  • To personalize your experience

(your information helps us to better respond to your individual needs)

  • To improve our website and your shopping experience

(we continually strive to improve our website offerings based on the information and feedback we receive from you)

  • To improve customer service

(your information helps us to more effectively respond to your customer service requests and support needs)

  • To process transactions including executing your payments and delivering the purchased products or services requested.
  • To administer a contest, special promotion, survey, activity or other site feature.
  • To send periodic emails

The email address you provide for order processing, may be used to send you important information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

  • To send periodic SMS messages

The phone number you provide during customer registration and/or order processing, may occasionally be used to send you important marketing and promotional information related to products and services that may be of interest to you.

 

How do we protect visitor information?

 

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

Do we use "cookies"?

 

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.

 

Questions and Contact Information


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information. Please contact our Privacy Compliance Officer at support@velowavebikes.com.