Most asked questions
if you can't find an answer to your question. don't hesitate to contact us via live chat
If you did not receive a confirmation email, make sure to check your spam folder (and also the “Promotions” tab in Gmail). If you still can’t find it, a copy of your order is accessible on our site by clicking "Order Status" in the upper right hand corner. If you've created an account, an entire order history is available by signing in to "My Account." If you have any questions or would still prefer an email, please contact us at support@velowavebikes.com to request that your invoice be resent.
Please email us at support@velowavebikes.com or message our Facebook so that we can come back to you as soon as possible. We try to process orders quickly so that you can receive your order in as little time as possible. Our warehouse could begin routing, boxing, and shipping your order within 2 working days of it being placed. Contact us as soon as possible so that we can modify your order before it has been packaged and shipped. For more details, please check the warranty and return policy
Your order will be processed and shipped within 2 working days normally. We have Fedex Ground as the primary mode of transportation.
Yes, you may need to complete some basic assembly. Don’t worry about this because we provide instruction manual, video and custom support for our customer.
Please contact us as soon as possible. Check our warranty and return policy for more details. Please check more details at page of warranty and return policy.
Velowave’s warehouses are located in California USA. Soon, our warehouses will cover more cities across the United States.
