Warranty Policy--1 year

Our new warranty policy, effective from March 22, 2024, will provide benefits to customers who make purchases from this date onwards, while those who purchased before will continue to receive the one-year warranty.

At Velowave Bikes, we take great pride in the quality and durability of our products. Every eBike we sell is backed by a limited warranty against manufacturing defects, ensuring peace of mind with your purchase.

Welcome to the warranty service of our eBike. This document elaborates on the details of the warranty plan, including coverage information, claim application guidelines, cancellation policies, etc. 
If you have any questions, please contact us at cs@velowavebikes.com or call 425-873-8866.

Initial Warranty Period 

We provide a two-year initial warranty service for your eBike. Within these two years, if the eBike fails to function properly due to material or workmanship defects, we will provide repair or replacement services for you by the provisions of this plan. 

Covered Products

  • This warranty applies only to products, parts, and components (hereafter PRODUCTS) that have been manufactured, assembled, or sold in new condition by Velowave Bikes.
  • This warranty applies only to replacement repair of PRODUCTS in case of a manufacturing flaw in materials or workmanship, in accordance with the Scope of Warranty Service, and subject to any and all exclusions, limitations, and procedures explained below.
  • This warranty is not transferable in any way and may not be exercised by anyone other than the original retail buyer (hereafter BUYER) of the PRODUCTS, only if the BUYER has retained constant ownership of the PRODUCTS since their original purchase of the PRODUCTS and only to PRODUCTS purchased in new condition either.

Warranty Period: 1 Years

  • Battery packs are covered for a 1-year Warranty from the date of original retail purchase or up to 300 charging cycles, whichever occurs first. The batteries are designed to retain up to 75% of their original capacity during that time.
  • Other electronic components including the motor, controller, display, charger, and throttle are covered under a 1-year warranty from the date of purchase.
  • Bicycle frames are covered by a 1-year warranty against manufacturing defects.
  • Mechanical components are covered by a 1-year warranty against manufacturing defects.
  • For all PRODUCTS, this warranty period is counted from the date the products were delivered to the BUYER unless excluded from warranty or otherwise voided from coverage under warranty.
  • New Bike Guarantee - we offer full replacement of defective parts with free shipping within the first 30 days of your bike order. After 30 days the customer is responsible for all return shipment costs to Velowave.

Apart from manufacturing defects that could be present, parts that wear due to normal use.

such as :

  • Bearings
  • Brake Pads
  • Chains
  • Free Hub Bodies
  • Handlebar Grips
  • Rubber moving parts
  • Shifter, brake cables and casings
  • Spokes
  • Sprockets
  • Stripped threads/bolts
  • Tools
  • Transmission gears

are not included in the warranty but may be replaced on a case-by-case basis within the first 60 days. We shall not be liable if you install, operate, clean, or maintain your ebike without following the owners' manual instructions. Misuse, abuse, alteration, and natural disasters are not included in this warranty.

Extended Warranty Period 

If you wish to continue enjoying the warranty service after the initial two-year warranty period, you can choose to extend the warranty term. 
The extended warranty period takes effect from the end date of the initial warranty period. The 
specific coverage scope is the same as that of the initial warranty period, but it is subject to the 
various terms and conditions stipulated in this document.

Note: No official warranty is provided for used e-bikes.