Rover Step-Thru Electric Bike

Regular price $1,499.00 $1,699.00 | Save $200.00 (11% off)
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Two-Year Warranty:

We provide a 2-year warranty on Velowave electric bikes frame.

One-Year Warranty:

A 1-year warranty on all electronic parts (including battery, motor, controller, display, lights)

Apart from manufacturing defects that could be present, parts that wear due to normal use (such as tires, brake pads, chains, etc) are not included in the warranty but may be replaced on a case-by-case basis within the first 60 days. We shall not be liable if you install, operate, clean, or maintain your Ebike without following the owners' manual instructions. Misuse, abuse, alteration, and natural disasters are not included in this warranty.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at
support@velowavebikes.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@velowavebikes.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Get More Details on This Page: Return and Warranty Policy or check the following details directly. 

 

 

Modify or Cancel Order:

  • Any changes that you make regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences may delay your receipt of the Products and replacement Products and/or refunds.
  • If you need to change the color and size of your bike, switch the accessories on your order, or if you ordered the wrong product, we are here to help. It is our goal to make sure any mistakes or changes to your order are corrected before shipment occurs.
  • Any ebike order cancellation before shipment will be charged a 10% processing
  • It is also not possible for us to change the color or size if the bike is in transit - refusing the package due to color or size will be treated as a return and fees will apply. You will be responsible for paying for shipping both ways and will be subject to a twenty-five percent (25%) restocking fee.
  • All cancellations need to be done by email to Velowave service department. The customers cannot cancel the order by phone. The customers will receive a notification email after the order has been canceled successfully. Otherwise, the cancellation of the order was unsuccessful.
  • Pre-Orders and Backorders and Pre-Order/Backorder Cancellations. Our backorder process is for ebikes that have already been available but are temporarily out of stock. For all pre-orders and backorders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
  •  

    Return Order:
    • Refused Shipments:

    If you refuse delivery of an order we reserve the right to charge a restocking fee of 25% order value for the return. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method.

    • Dead on Arrival (DOA):

    Damage due to shipping/delivery, missing items. 

    If you receive an order that arrives damaged, incomplete, or in need of replacement parts, contact Velowave customer care at support@velowavebikes.com within three days of receiving the item to report the error or damage.

     

    Missing Item(s), Wrong Item(s) or Incorrect Package Sent

    Please be sure to open the parcel and carefully check the contents before signing for the package.

    For any issues, please carefully follow our warranty process to minimize any delays:

    1. Contact our Support Center with your order number and the product.
    2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

     

    • Possible Solutions:

    - If there is an item missing, we will resend the missing item/accessory for free within the warranty period.

    - If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Velowave will decide whether you need to return the wrong product or not and compensate you the return shipping fee when we receive it.

     

    • Customer Return/14-Day Return

    For returns not due to product quality problems. We have a 14-day return policy, which means you have 14 days to return new and unused items after receiving your item to request a return. To be eligible for a return, the customer must meet the terms instructed below:

    • The ebike must be under ten (10) miles on the odometer
    • Must be in like-new condition and free from dirt, dust, or fragrances
    • Must be in the original same packaging (all cardboard and foam) and condition that you received it
    • Must include all items that were included inside the box (charger, keys, hardware, etc.)

    You will be responsible for paying for your own shipping costs for returning your item under this condition. Original and return shipping costs are nonrefundable, and we do charge a restocking fee of 25% order value for the return. Return shipping fees may vary depending on the chosen freight carrier. Customers are responsible for arranging the return shipping and paying any fees. We recommend using a trackable shipping service and purchasing shipping insurance.


    • Accessories return:

    Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within thirty (30) days of receipt. Any returned accessory or replacement part must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be sealed and unopened in the same packaging and condition in which you received it. You will be responsible for paying for shipping both ways and will be subject to a twenty-five percent (25%) restocking fee.

    • Non-returnable/non-refundable Items:

    1. For an ebike that has been delivered for more than 14 days or used for more than 10 miles, we do not accept returns anymore and follow our warranty policy.


    2. Used Products, batteries, special orders, sale items, and gifted orders shall not be returnable except in EXTREME cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.

    How to return:

    To initiate a return, please contact our customer service department at support@velowavebikes.com. Please reach out to us with your order number. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Any warranty issues must be resolved prior to process a return.

    2505 130th Ave SE Bellevue WA 98005 Samuel Wu. Please email us before you return the products.

    Refund:

    Please understand that any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebikes. Refunds will be made after the Ebike is received and inspected.

    After receipt, returned items will be inspected and a refund will be applied within 5 business days of receiving the product.

    We only accept returns from purchases made directly through our website. If you’ve purchased through an authorized dealer, please contact them directly.

    If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at  support@velowavebikes.com

    Overview

    50+ Mile

    Range

    750W

    MOTOR POWER

    48V 15AH

    Removable Battery

    4" Fat Tires

    TIRES

    5.6 - 6.2FT

    Height Range

    330lbs

    PAYLOAD CAPACITY

    All Terrains Kenda Fat Tire
    Kenda 26"*4.0" Fat Tire, anti-skidding, wear-resistant, and adapt to snow, sand, and various terrains. The fat tire enables smooth riding on rugged landscapes means you can get more cycling experiences.
    High-luminance Headlight
    The bright 48V 10W LED Light provides a safer and more enjoyable environment for night riding. Easy riding day and night.
    Hydraulic Disc Brakes System & Multifunctional Color Display
    The front and rear hydraulic disc brake systems are stable, and the braking effect responds quickly. The display can show battery indicators, speed, and mileage.

    750W BAFANG Geared Hub Motor

    The 750W high-speed Bafang geared motor is robust and powerful, providing strong power and stably reaching the peak speed.

    Removable 48V 15Ah LG Battery

    Equipped with a 48V 15AH LG battery lithium battery and power lock to improve safety, the battery life is 50 kilometers without burden. Large-capacity integrated battery, smaller size, easy to carry.

    Front Hydraulic Suspension Fork

    When riding on bumpy roads, the vibration of the frame is reduced. It avoids excessive vibration which may cause the hands to turn off the handlebars to improve safety, comfort, and control.

    Shimano 7-Speed Drivetrain

    The Shimano 7-speed drivetrain offers smooth shifting to help you adjust your riding speed to different sections and conditions.

    Comfortable Wide Saddle

    For a more comfortable production experience, we opted for widened and enlarged comfort seats and installed rear reflectors under the seats to help improve safety.

    6061 Aluminum Durable Structural

    This fat tire E-Bike has an aluminum body for strength. The appearance design is simple and technological.

    Highlight Reel

    Specs & Details

    geometry
    Frame Size Standard (inch)
    A ─ Seat Post Length 17.3"
    B ─ Total Length 77.8"
    C ─ Seat Tube Angle 70°
    D ─ Head Tube Length 5.3"
    E ─ Handlebar Height 47.4"
    F ─ Head Tube Angel 69°
    G ─ Handlebar 28.7"
    H ─Chainstay Length 20"
    I ─ Front-Center 28.3"
    J ─ Wheelbase 48.3"
    K ─ Standover Height 30.7"
    L ─ Reach 15.7"
    M ─ Seat Height Min/Max 33.9"/41.3"
    Specification
    MOTOR
    750W BAFANG Geared Hub Motor, Peak 1000W, Max Torque 80NM
    BATTERY
    48V 15Ah Lithium-Ion Battery, 720Wh, LG cells
    CHARGER
    48V 2Amp, Fast Charger, 4 Hrs to 80% & 8 Hrs Full Charge
    FRAME
    6061 Aluminum with Integrated down tube battery
    BRAKES
    Front & Rear Hydraulic Disc Brakes
    CRANK SET
    52T, 170mm Alloy Crank
    SHIFT LEVER
    7 Speed Trigger
    REAR DERAILLEUR
    Shimano 7-Speed Drivetrain
    CONTROLLER
    48V 25Amp peak
    SENSORS
    Cadence Sensor
    THROTTLE
    Thumb Throttle on the left
    DISPLAY
    Multifunctional Color-Screen Display
    WEIGHT
    70.5 LBS
    BATTERY WEIGHT
    9.3 LBS
    WEIGHT LIMIT
    330 LBS Payload Capacity
    FORK
    Front Hydraulic Suspension Fork
    TIRES
    Kenda 26"*4.0" Fat Tires
    CHAIN
    7 Speed
    FRONT LIGHT
    48V 10W LED Light
    KICKSTAND
    Side kickstand
    SADDLE
    Comfortable Wide Saddle
    RANGE
    50+ Miles by Pedal, 30+ Miles by Throttle
    PEDALS
    Platform Pedals
    SPEED
    Limited to 25 km/h (According to the United States laws, which can be adjusted according to the specific condition of each state)

    Customer Reviews

    Based on 29 reviews
    62%
    (18)
    28%
    (8)
    10%
    (3)
    0%
    (0)
    0%
    (0)
    r
    robert rose
    Nice bike

    Needs better directions should not have to go on line to get better idea of what to do. They left things to figure out. Bike looks great

    a
    alan Anderson

    easy to put together

    A
    Al
    Excellent bike, great customer service.

    After lots of research I purchased the Velowave Rover and Velowave Prado s. Pretty sure all Ebikes in this price range are basically the same, so it comes down to any extra quality and customer service. The Velowaves are towards the lower area price wise, but, in my opinion having rented several different brands, better quality than most others. Front adjustable suspension, 750W motor, around 50 miles per charge, and hydraulic brakes are, to me, essential. The Rover and the Prado have them all. Great bikes!

    R
    Robert Hall
    A couple of hiccups but service was good

    The bike is very sturdy and rides nicely. Suitable for adults and teens. Twist handle gears on right and acceleration paddle on left. A couple things slipped through their quality control for which I had to contact them. Service contacted me back within 24hrs (China time don't forget) which was nice. They bent over backwards to help and accommodated me with my request and got me what I needed very quickly. Accessories were quick to come and help with assembly if required was given in for of an instruction video which is not with the part. It was given as soon as I asked for it.
    All in all ended up with what I was looking for and a better experience than friends had with other manufactures.

    Dear customer, Thank you for your support and understanding. Velowave will continue to strive to optimize customer service.

    J
    Jim
    Very impressed.

    Very impressed.

    R
    R
    Amazing bike

    Although I haven't ridden it much due to weather, I'm really enjoying get out and riding when the weather cooperates! I'm looking forward to the nice weather to ride more!

    C
    Charlie
    Reasonable E-bike

    This E-bike is good to bike without electric. I can ride it smoothly and fast.

    J
    John Beich
    A good purchase, great value for money

    Lots of power,easy to ride. My wife is able to ride it also.

    J
    Jayce
    Highly recommended

    This is my 2nd ebike. At first, I lamented that this ebike doesnt have enough the bells and whistles as my 1st ebike; however, the more I ride this ebike, the more I appreciate the thoughts and efforts that the Velowave had put into the creation of the Rover: its a very well-built ebike. I enjoy it very much!

    A
    Allan
    Despite an overall excellent design, factory assembly was sloppy and destructive. *** UPDATE***

    Since the bike just arrived yesterday, I haven't had a chance to ride it since the ON/OFF switch will not function if the battery is in its compartment. It appears that clearances are not adequate for the ignition interlock to function properly. The attached photographs show that in an effort to meet those clearances, excessive force was used installing the battery receptacle plate.
    At this point I'm waiting to hear back from the manufacturer (in Hong Kong) as to where we go from here.
    It would be of great benefit if there was a service center located within the US, and my two star rating will probably improve dramatically once I get a chance to ride this machine. I'll do a followup rating of this Velowave e-bike, focusing on their support capabilities, as soon as I have experience with that aspect of their company.

    UPDATE:
    I feel it's important to recognize a company when their customer service and after sale support deserve mention. Velowave support responded to me within 24 hours of my initial contact and, after a review of the situation immediately shipped replacement parts and a link to a video explaining how to easily change them. In a quick run through of the procedure, I realized how well constructed and designed for easy maintenance this bike is!
    So, now with confidence in the quality of both construction and customer support of Velowave, my wife will get that Prado S that she wants so badly!

    What are you looking for?