We provide a 2-year warranty on Velowave electric bikes frame.
A 1-year warranty on all electronic parts (including battery, motor, controller, display, lights)
Apart from manufacturing defects that could be present, parts that wear due to normal use (such as tires, brake pads, chains, etc) are not included in the warranty but may be replaced on a case-by-case basis within the first 60 days. We shall not be liable if you install, operate, clean, or maintain your ebike without following the owners' manual instructions. Misuse, abuse, alteration, and natural disasters are not included in this warranty.
Note: No official warranty is provided for used e-bikes.
1. ORDER CANCELLATION
For all orders (including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
BEFORE SHIPMENT: We will cancel the order for free, but we cannot guarantee your order cancellation request will reach the shipping warehouse in time to stop your shipment, so please notify us as early as possible of your cancellation request.
AFTER SHIPMENT: Requests to cancel an order or reject a package after shipment will incur a processing fee of 10% of the purchase price.
The customer needs to email Velowave’s customer service team regarding any order cancellation. Once an order cancellation request has been approved, Velowave will email the customer a cancellation notification email. The customer shall not send a return package to Velowave without receiving notification. Velowave will reject all shipments that are not scheduled to arrive, and the customer is responsible for any related fee or loss.
2. EXCHANGE & RETURN
Customers may return the product due to serious shipping damage (affecting the use of functions) or missing parts. For us to better understand the problem and solve it effectively, photos and / or videos are REQUIRED as evidence.
*Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form.
Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:
- Minor damage to the outer packaging.
- Minor scratches or paint loss on the product.
- Damage to parts or wearing parts after excessive use.
- Damage to parts or wearing parts after using for a certain while or a certain number of times.
- If an item is missing: we will resend the missing item/accessory for free.
- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Velowave will decide whether you need to return the wrong product or not and compensate you the return shipping fee when we receive it.
- If the product is damaged in transit: please contact us first at firstname.lastname@example.org.
14 DAYS RETURNS
For e-bike products: We allow you to return any item in new and unused condition within 14 days of receipt for a refund with no restocking fee, minus $200 shipping fee ($200/item deducted from refund). The customer is responsible for arranging and paying any charges for return shipping, which may vary depending on the shipping company selected. For customers who want to return the product for their own reasons, Velowave will not bear the shipping cost of returning the package.
Returns of used items. Any items returned in a used condition may be returned within 14 days. However, there is a return shipping fee of $200 per item and a restocking fee of fifty percent (50%) of the purchase price (both deducted from refund), in addition, the customer is responsible for arranging and paying any charges for return shipping, which may vary depending on the shipping company selected. For customers who want to return the product for their own reasons, Velowave will not bear the shipping cost of returning the package.
To be eligible for a return, the customer must meet the terms instructed below:
- Must be in like-new condition and free from dirt, dust, or fragrances
- Must be in the original packaging (all cardboard and foam) and condition that you received it
- Must include all items that were included inside the box (charger, keys, hardware, etc.)
- The ebike must be under ten (10) miles on the odometer
For accessories products: any returned accessory or replacement part must be unused, free of wear and tear, dirt, dust, fragrance, or other signs of use. It must be sealed and unopened in the same packaging and condition you received it. We will charge $20 for return shipping ($20/item will be deducted from the refund). The customer is responsible for arranging and paying for return shipping, which may vary depending on the carrier selected.
Please notice: if a customer decided to arrange the return shipment by himself and the request has been confirmed by Velowave’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Velowave will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.
- For an ebike that has been delivered for more than 14 days or used for more than 10 miles, we do not accept returns anymore and follow our warranty policy.
- Used Products, batteries, special orders, sale items, and gifted orders shall not be returnable except in extreme cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.
Please understand that any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebike. Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer's original payment method. We will refund within 3 business days.
Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted to their account within three days of being issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us at email@example.com if the customer has not received the refund after ten business days.
We provide shipping via FedEx Ground delivery. We offer free delivery for all accessories. However, there will be a delivery fee for bikes. Shipping for bikes may vary depending on the shipping address. Orders will be shipped within 2 business days (excluding weekends and holidays) and may take anywhere from 3-7 business days for delivery, depending on FedEx.
|Destination||Shipping Method||Shipping Time||Cost|
|Maine, Vermont, New Hampshire, Massachusetts, Connecticut, Rhode Island, New York, Pennsylvania, District of Columbia, New Jersey, North Dakota, South Dakota, Nebraska, Kansas, Minnesota, Iowa, Wisconsin, Illinois, Missouri, Indiana, Ohio, Michigan, Oklahoma, Texas, West Virginia, Virginia, Delaware, Kentucky, Tennessee, North Carolina, South Carolina, Georgia, Alabama, Mississippi, Florida, Louisiana, Arkansas, Maryland, Arizona, Montana, Idaho, Wyoming, Colorado, Utah, Nevada, Oregon, Washington, New Mexico Street, California||Standard Shipping||
Ship from domestic warehouse:
3-7 business days
Ship from overseas warehouse:
7-15 business days
Accessories & Parts: Cost $8,
FREE shipping on orders over $120
|Alaska, Hawaii||UPS® Ground||7-15 Bussines Days||$750|
|UPS 2nd Day Air®||2 Business Days||$800|
|American Samoa, Micronesia, Guam, Marshall, Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific||No Delivery|
Due to COVID-19, the shipping efficiency of transportation is not stable. If you have other requirement, please contact our customer service about more details, we are happy to help you.
You will receive a confirmation email after placing your order letting you know that it was successfully received and is processing. (If you don't find the confirmation email in your inbox, please check your spam or junk folder.)
You will receive an email with tracking information once your order leaves our fulfillment center.
Please note we provide FedEx Ground regular service and FedEx Ground with signature service. Please note that the FedEx Ground regular service will usually leave the shipment at the recipient's door. The FedEx Ground with signature service requires recipient to sign for it, and if there is no sign, it will be returned directly. Please consider which service is suitable for your needs. You are free to choose between these two services, but delivery results depend on FedEx.
Our warehouses are located in California, USA. Orders typically ship within 2 working days and take 3-7 business days to reach the customer. You can also check our return and warranty policy for more after-sale details.
TRACK YOUR ORDER:
A shipping confirmation email will be sent to the email address attached to your order once the order has shipped. You can also log into your account on our website to check the order status. Or contact our support team via email at firstname.lastname@example.org.
750W BAFANG Geared Hub Motor
The 750W high-speed Bafang geared motor is robust and powerful, providing strong power and stably reaching the peak speed.
Removable 48V 15Ah LG Battery
Equipped with a 48V 15AH LG battery lithium battery and power lock to improve safety, the battery life is 50 miles without burden. Large-capacity integrated battery, smaller size, easy to carry.
Front Hydraulic Suspension Fork
When riding on bumpy roads, the vibration of the frame is reduced. It avoids excessive vibration which may cause the hands to turn off the handlebars to improve safety, comfort, and control.
Shimano 7-Speed Drivetrain
The Shimano 7-speed drivetrain offers smooth shifting to help you adjust your riding speed to different sections and conditions.
Comfortable Wide Saddle
For a more comfortable production experience, we opted for widened and enlarged comfort seats and installed rear reflectors under the seats to help improve safety.
6061 Aluminum Durable Structural
This fat tire E-Bike has an aluminum body for strength. The appearance design is simple and technological.
|Frame Size||Standard (inch)|
|Head Tube Length||5.3"|
|Seat Tube Length||17.3"|
|Seat Height Min/Max||33.9"/41.3"|
What is in the box
Rear Reflector x 1
Recebi minha bike e logo já montei as partes. Muito simples e rápido. Estou amando a experiência. Essa é minha primeira bike elétrica. Muito potente, rápida, confortável. Só senti falta, até pela potência e rapidez, de um freio mais eficiente. Uma lanterna traseira ajudaria muito também na segurança. Mas, de resto a bike é muito bem construída e forte. Já andei 150 milhas e não vejo a hora de poder andar mais e mais.
Very happy with my new Velowave Rover ... did my first 50 mile ride and it performed beautifully... if there was one drawback, I would say it needed couple more gears to shift into ... higher gears for more of a pedaling experience
Needs better directions should not have to go on line to get better idea of what to do. They left things to figure out. Bike looks great
easy to put together
After lots of research I purchased the Velowave Rover and Velowave Prado s. Pretty sure all Ebikes in this price range are basically the same, so it comes down to any extra quality and customer service. The Velowaves are towards the lower area price wise, but, in my opinion having rented several different brands, better quality than most others. Front adjustable suspension, 750W motor, around 50 miles per charge, and hydraulic brakes are, to me, essential. The Rover and the Prado have them all. Great bikes!
The bike is very sturdy and rides nicely. Suitable for adults and teens. Twist handle gears on right and acceleration paddle on left. A couple things slipped through their quality control for which I had to contact them. Service contacted me back within 24hrs (China time don't forget) which was nice. They bent over backwards to help and accommodated me with my request and got me what I needed very quickly. Accessories were quick to come and help with assembly if required was given in for of an instruction video which is not with the part. It was given as soon as I asked for it.
All in all ended up with what I was looking for and a better experience than friends had with other manufactures.
Dear customer, Thank you for your support and understanding. Velowave will continue to strive to optimize customer service.
Although I haven't ridden it much due to weather, I'm really enjoying get out and riding when the weather cooperates! I'm looking forward to the nice weather to ride more!
This E-bike is good to bike without electric. I can ride it smoothly and fast.
Lots of power,easy to ride. My wife is able to ride it also.