Ghost Electric Mountain Bike

Regular price $1,299.00 $1,499.00 | Save $200.00 (13% off)
/
Hurry, Only 12 left!
1216

Two-Year Warranty:

We provide a 2-year warranty on Velowave electric bikes frame.

One-Year Warranty:

A 1-year warranty on all electronic parts (including battery, motor, controller, display, lights)

Apart from manufacturing defects that could be present, parts that wear due to normal use (such as tires, brake pads, chains, etc) are not included in the warranty but may be replaced on a case-by-case basis within the first 60 days. We shall not be liable if you install, operate, clean, or maintain your Ebike without following the owners' manual instructions. Misuse, abuse, alteration, and natural disasters are not included in this warranty.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at
support@velowavebikes.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@velowavebikes.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Get More Details on This Page: Return and Warranty Policy or check the following details directly. 

 

 

Modify or Cancel Order:

  • Any changes that you make regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences may delay your receipt of the Products and replacement Products and/or refunds.
  • If you need to change the color and size of your bike, switch the accessories on your order, or if you ordered the wrong product, we are here to help. It is our goal to make sure any mistakes or changes to your order are corrected before shipment occurs.
  • Any ebike order cancellation before shipment will be charged a 10% processing
  • It is also not possible for us to change the color or size if the bike is in transit - refusing the package due to color or size will be treated as a return and fees will apply. You will be responsible for paying for shipping both ways and will be subject to a twenty-five percent (25%) restocking fee.
  • All cancellations need to be done by email to Velowave service department. The customers cannot cancel the order by phone. The customers will receive a notification email after the order has been canceled successfully. Otherwise, the cancellation of the order was unsuccessful.
  • Pre-Orders and Backorders and Pre-Order/Backorder Cancellations. Our backorder process is for ebikes that have already been available but are temporarily out of stock. For all pre-orders and backorders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
  •  

    Return Order:
    • Refused Shipments:

    If you refuse delivery of an order we reserve the right to charge a restocking fee of 25% order value for the return. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method.

    • Dead on Arrival (DOA):

    Damage due to shipping/delivery, missing items. 

    If you receive an order that arrives damaged, incomplete, or in need of replacement parts, contact Velowave customer care at support@velowavebikes.com within three days of receiving the item to report the error or damage.

     

    Missing Item(s), Wrong Item(s) or Incorrect Package Sent

    Please be sure to open the parcel and carefully check the contents before signing for the package.

    For any issues, please carefully follow our warranty process to minimize any delays:

    1. Contact our Support Center with your order number and the product.
    2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

     

    • Possible Solutions:

    - If there is an item missing, we will resend the missing item/accessory for free within the warranty period.

    - If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Velowave will decide whether you need to return the wrong product or not and compensate you the return shipping fee when we receive it.

     

    • Customer Return/14-Day Return

    For returns not due to product quality problems. We have a 14-day return policy, which means you have 14 days to return new and unused items after receiving your item to request a return. To be eligible for a return, the customer must meet the terms instructed below:

    • The ebike must be under ten (10) miles on the odometer
    • Must be in like-new condition and free from dirt, dust, or fragrances
    • Must be in the original same packaging (all cardboard and foam) and condition that you received it
    • Must include all items that were included inside the box (charger, keys, hardware, etc.)

    You will be responsible for paying for your own shipping costs for returning your item under this condition. Original and return shipping costs are nonrefundable, and we do charge a restocking fee of 25% order value for the return. Return shipping fees may vary depending on the chosen freight carrier. Customers are responsible for arranging the return shipping and paying any fees. We recommend using a trackable shipping service and purchasing shipping insurance.


    • Accessories return:

    Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within thirty (30) days of receipt. Any returned accessory or replacement part must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be sealed and unopened in the same packaging and condition in which you received it. You will be responsible for paying for shipping both ways and will be subject to a twenty-five percent (25%) restocking fee.

    • Non-returnable/non-refundable Items:

    1. For an ebike that has been delivered for more than 14 days or used for more than 10 miles, we do not accept returns anymore and follow our warranty policy.


    2. Used Products, batteries, special orders, sale items, and gifted orders shall not be returnable except in EXTREME cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.

    How to return:

    To initiate a return, please contact our customer service department at support@velowavebikes.com. Please reach out to us with your order number. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Any warranty issues must be resolved prior to process a return.

    2505 130th Ave SE Bellevue WA 98005 Samuel Wu. Please email us before you return the products.

    Refund:

    Please understand that any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebikes. Refunds will be made after the Ebike is received and inspected.

    After receipt, returned items will be inspected and a refund will be applied within 5 business days of receiving the product.

    We only accept returns from purchases made directly through our website. If you’ve purchased through an authorized dealer, please contact them directly.

    If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at  support@velowavebikes.com

    Overview

    28 MPH

    TOP SPEED

    500W

    MOTOR POWER

    48V 15AH

    Removable Battery

    2.35" Tires

    TIRES

    5.6 - 6.2FT

    Height Range

    280lbs

    PAYLOAD CAPACITY

    Hydraulic Suspension Fork
    Our electric mountain bikes are equipped with adjustable aluminum alloy large hydraulic shock-absorbing front forks, which can be adjusted to suit different road conditions. The front wheel of the e-bike is equipped with a safety washer to prevent the wheel from falling off.
    500W Rear Hub Motor
    Equipped with a 500W high-speed brushless motor, it provides strong power and climbing ability and reaches the peak speed stably.
    Shimano 7-Speed Drivetrain
    Shimano 7-speed drivetrain provides accurate and smooth shifting capability. It easily shifts to tackle those hills during riding. Dual disc brake provides immediate responsive braking to ensure safe riding.

    Multifunctional TFT Color Screen

    Monitor display functions - speed data, assist level, battery indicator, mileage display. The versatile color LCD display makes it easy to read day and night.

    Removable LG Lithium Battery

    Equipped with a 48V/15AH lithium battery and LG battery, it can travel 25-40+ miles per full charge. The removable waterproof battery supports fast charging. It can be charged to about 80% in 4 hours and fully charged in 8 hours.

    Streamlined Frame Design

    The body is constructed from a 6061 aluminum frame that perfectly houses the battery, controller, and wiring harness, contributing to the vehicle's streamlined, clean look.

    Headlights for Night Driving

    High-luminance Headlight-The bright headlight provides a safer and more enjoyable environment for night riding.

    Hydraulic Brakes

    Hydraulic brakes provide superior braking performance and durability.

    Safety Reflector

    At night, they glow when the lights of vehicles behind you illuminate the reflectors, preventing rear-end collisions when riding at night.

    Highlight Reel
    Ghost Electric Mountain Bike
    Ghost Electric Mountain Bike
    Ghost Electric Mountain Bike

    Specs & Details

    geometry
    Frame Size Standard (inch)
    A ─ Seat Post Length 18.0"
    B ─ Total Length 76.3"
    C ─ Seat Tube Angle 70°
    D ─ Head Tube Length 4.9"
    E ─ Handlebar Height 42.5"
    F ─ Head Tube Angel 71°
    G ─ Handlebar 27.2"
    H ─Chainstay Length 20.1"
    I ─ Front-Center 26.8"
    J ─ Wheelbase 46.8"
    K ─ Standover Height 29.1"
    L ─ Reach 17.9"
    M ─ Seat Height Min/Max 34.6"/41.7"
    Specification
    MOTOR
    500W Geared Hub Motor
    BATTERY
    48V 15Ah,624Wh
    CHARGER
    48V 2Amp
    RIDING MODE
    Pedal Assist Mode - Throttle Mode
    THROTTLE
    Thumb Throttle
    SENSOR
    Cadence Sensor
    CHAINWHEEL
    FULL Aluminum Alloy 52T
    FRAME
    6061 Aviation Aluminum Alloy
    CRANK SET
    52T, 170mm Alloy Crank
    FORK
    Front Suspension Fork
    CHAIN
    KMC Narrow Chain
    DERAILLEUR
    Shimano 7-Speed Rear Drivetrain
    DISPLAY
    Easy Operational LED Display
    FRONT LIGHT
    48V 10W LED Light
    CONTROLLER
    48V 20Amp peak
    TIRE
    Kenda 27.5"*2.35" Tire
    BRAKE
    Font & Rear Mechanical Disc Brakes
    SPEED
    Limited to 25km/h(According to the United States laws, which can be adjusted according to the specific conditions of each state)

    Customer Reviews

    Based on 107 reviews
    85%
    (91)
    11%
    (12)
    2%
    (2)
    1%
    (1)
    1%
    (1)
    D
    Damon Porter
    My work commute solution

    When I bought the bike and received it I didn't realize the red plastic piece wedged in the break caliper needed to be removed. Thankfully I was informed about what to do from a very courteous sales clerk over the phone. I submitted a help request on the Velowave and then emailed pictures of the issue. Ever since I got the bike put together with a little help from my friends it has been a godsend for saving gas. I'm only 6 minutes away from work so it seemed unnecessary to keep driving everyday. Thank you Velowave.

    E
    Emil
    A very good bike

    Bought the bike this February 2023. When I got the bike, I assembled the bike in less than 45 minutes. The bike is easy to take out of the box - open the box and then let the packaging slide out of the box. The bike is pretty much assembled. The only components that need to be attached are the front wheels, the handlebars, the pedals - that's it. I was able to ride the bike this weekend and it rode well - I rode it for over a mile. It is a nice bike and is worth it. Highly recommend the bike.

    M
    Michael Rubin
    Extremely satisfied

    I’m so happy to have made this purchase for 2 Velowave Ghosts. Ordering was easy and my E-Bikes arrived so quickly and in perfect condition. The packaging was fantastic! I quickly put the bike together although adding the fenders and luggage rack took a little time and maneuvering but none the less they’re installed. It’s been a week and despite having 40 degree temps I wanted to try them out. Better than expectation and easy to handle. Already 40 miles on and can hardly wait for the warmer weather to ride them. Best choice I’ve made in deciding to get these.

    M
    Michael Funk
    Good bike

    I have almost 20 miles on it and it has been great so far.

    E
    Eric B
    Fun as Heck

    What a blast. I have over 300 miles on it now. No issues. Very capable for moderate off road. Handles fine on the road also. I have seen many mountain e bikes in the price range. I have no regrets buying this one. You can see the pics. . My bikes pretty dirty. That's the way a mountain bike should be.

    J
    Javier Valente

    really like the bike!

    R
    RUDYAKAHALIBU77
    A gift to me what more can I ask for

    I can not tell you how happy I am with this e-bike. I can show you how beautiful it is to own it.
    Before I get started ,❤️ BIG SHOUT OUT TO VELOWAVE CUSTOMER SERVICE ( SABRINA ) she help me with adjusting the price during the black Friday sale. She was also very kind and quick with answers and support.
    On to the Ghost Ebike ,cool name ......
    The EBike took me every place I challenges it and distance as well. I live in the SF Bay Area which here we have many hills. The brakes are important when riding speeds over 25-35mph. Battery alone without peddle asst I can ride flat roads for over 20-30miles easy.
    So much to learn about the settings still enjoying it out of the box so I won't play with it till I get bord.
    Get the fender and rack it's a must incase you decide to go solo and pack heavy. The bike is well made and assembled nothing has given me any problems and as of now I have 105miles on the odometer. It speed on flat land throttle only goes 25mph . With peddle asst at level 5 you can reach 28-30 mph pending your leg strength, for me I got 30 flat.
    Luv it hope you can enjoy the pics and Happy Birthday to me I know this e-bike with help me get out more , exercise ,eat more healthier and spread the new ebike wave from San Francisco around the world.
    ❤️❤️❤️❤️❤️❤️❤️ VELOWAVE ❤️❤️❤️❤️❤️❤️

    \
    \_Bisayang Dako_/
    The ghost bike that you can use for work for long range of miles. Reaching 4,629 miles

    Reaching at 4,629 miles after a year of use:

    Use for work, 30 miles back and forth (at 15 miles for going and 15 miles back = 30 miles) using number 1 speed on the screen display with pedal assist.

    C
    Chloe
    Awesome bike. I love mine!

    This is a great bike. It is pretty easy to put together, and it rides great. I love the touch pad interface, and this made it over 9 miles without showing much decrease in battery. It is solid, looks nice, rides beautifully, and it is surprisingly comfortable. You will need a presta valve to blow up the tires, so acquire one (very cheap). I would like Velowave to offer a fatter tire version of this bike. I guess that is a step up to the Pace or something. But, this is a great ebike, and I love it. You will not be disappointed in this purchase.

    M
    Michael Mara
    Good so far.

    Prompt delivery, good, packaging, and easy to assemble. But it looks like it will be a sweet ride.

    What are you looking for?