We provide a 2-year warranty on Velowave electric bikes frame.
A 1-year warranty on all electronic parts (including battery, motor, controller, display, lights)
Apart from manufacturing defects that could be present, parts that wear due to normal use (such as tires, brake pads, chains, etc) are not included in the warranty but may be replaced on a case-by-case basis within the first 60 days. We shall not be liable if you install, operate, clean, or maintain your Ebike without following the owners' manual instructions. Misuse, abuse, alteration, and natural disasters are not included in this warranty.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Get More Details on This Page: Return and Warranty Policy or check the following details directly.
Modify or Cancel Order:
- Refused Shipments:
If you refuse delivery of an order we reserve the right to charge a restocking fee of 25% order value for the return. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method.
- Dead on Arrival (DOA):
Damage due to shipping/delivery, missing items.
If you receive an order that arrives damaged, incomplete, or in need of replacement parts, contact Velowave customer care at email@example.com within three days of receiving the item to report the error or damage.
Missing Item(s), Wrong Item(s) or Incorrect Package Sent
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
- Contact our Support Center with your order number and the product.
- Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
- Possible Solutions:
- If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Velowave will decide whether you need to return the wrong product or not and compensate you the return shipping fee when we receive it.
- Customer Return/14-Day Return：
For returns not due to product quality problems. We have a 14-day return policy, which means you have 14 days to return new and unused items after receiving your item to request a return. To be eligible for a return, the customer must meet the terms instructed below:
- The ebike must be under ten (10) miles on the odometer
- Must be in like-new condition and free from dirt, dust, or fragrances
- Must be in the original same packaging (all cardboard and foam) and condition that you received it
- Must include all items that were included inside the box (charger, keys, hardware, etc.)
You will be responsible for paying for your own shipping costs for returning your item under this condition. Original and return shipping costs are nonrefundable, and we do charge a restocking fee of 25% order value for the return. Return shipping fees may vary depending on the chosen freight carrier. Customers are responsible for arranging the return shipping and paying any fees. We recommend using a trackable shipping service and purchasing shipping insurance.
- Accessories return:
Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within thirty (30) days of receipt. Any returned accessory or replacement part must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be sealed and unopened in the same packaging and condition in which you received it. You will be responsible for paying for shipping both ways and will be subject to a twenty-five percent (25%) restocking fee.
- Non-returnable/non-refundable Items:
1. For an ebike that has been delivered for more than 14 days or used for more than 10 miles, we do not accept returns anymore and follow our warranty policy.
How to return:
2. Used Products, batteries, special orders, sale items, and gifted orders shall not be returnable except in EXTREME cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.
To initiate a return, please contact our customer service department at firstname.lastname@example.org. Please reach out to us with your order number. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Any warranty issues must be resolved prior to process a return.
2505 130th Ave SE Bellevue WA 98005 Samuel Wu. Please email us before you return the products.Refund:
Please understand that any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebikes. Refunds will be made after the Ebike is received and inspected.
After receipt, returned items will be inspected and a refund will be applied within 5 business days of receiving the product.
We only accept returns from purchases made directly through our website. If you’ve purchased through an authorized dealer, please contact them directly.
If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com
Multifunctional TFT Color Screen
Monitor display functions - speed data, assist level, battery indicator, mileage display. The versatile color LCD display makes it easy to read day and night.
Removable LG Lithium Battery
Equipped with a 48V/15AH lithium battery and LG battery, it can travel 25-40+ miles per full charge. The removable waterproof battery supports fast charging. It can be charged to about 80% in 4 hours and fully charged in 8 hours.
Streamlined Frame Design
The body is constructed from a 6061 aluminum frame that perfectly houses the battery, controller, and wiring harness, contributing to the vehicle's streamlined, clean look.
Headlights for Night Driving
High-luminance Headlight-The bright headlight provides a safer and more enjoyable environment for night riding.
Hydraulic brakes provide superior braking performance and durability.
At night, they glow when the lights of vehicles behind you illuminate the reflectors, preventing rear-end collisions when riding at night.
Specs & Details
|Frame Size||Standard (inch)|
|A ─ Seat Post Length||18.0"|
|B ─ Total Length||76.3"|
|C ─ Seat Tube Angle||70°|
|D ─ Head Tube Length||4.9"|
|E ─ Handlebar Height||42.5"|
|F ─ Head Tube Angel||71°|
|G ─ Handlebar||27.2"|
|H ─Chainstay Length||20.1"|
|I ─ Front-Center||26.8"|
|J ─ Wheelbase||46.8"|
|K ─ Standover Height||29.1"|
|L ─ Reach||17.9"|
|M ─ Seat Height Min/Max||34.6"/41.7"|
When I bought the bike and received it I didn't realize the red plastic piece wedged in the break caliper needed to be removed. Thankfully I was informed about what to do from a very courteous sales clerk over the phone. I submitted a help request on the Velowave and then emailed pictures of the issue. Ever since I got the bike put together with a little help from my friends it has been a godsend for saving gas. I'm only 6 minutes away from work so it seemed unnecessary to keep driving everyday. Thank you Velowave.
Bought the bike this February 2023. When I got the bike, I assembled the bike in less than 45 minutes. The bike is easy to take out of the box - open the box and then let the packaging slide out of the box. The bike is pretty much assembled. The only components that need to be attached are the front wheels, the handlebars, the pedals - that's it. I was able to ride the bike this weekend and it rode well - I rode it for over a mile. It is a nice bike and is worth it. Highly recommend the bike.
I’m so happy to have made this purchase for 2 Velowave Ghosts. Ordering was easy and my E-Bikes arrived so quickly and in perfect condition. The packaging was fantastic! I quickly put the bike together although adding the fenders and luggage rack took a little time and maneuvering but none the less they’re installed. It’s been a week and despite having 40 degree temps I wanted to try them out. Better than expectation and easy to handle. Already 40 miles on and can hardly wait for the warmer weather to ride them. Best choice I’ve made in deciding to get these.
I have almost 20 miles on it and it has been great so far.
What a blast. I have over 300 miles on it now. No issues. Very capable for moderate off road. Handles fine on the road also. I have seen many mountain e bikes in the price range. I have no regrets buying this one. You can see the pics. . My bikes pretty dirty. That's the way a mountain bike should be.
really like the bike!
I can not tell you how happy I am with this e-bike. I can show you how beautiful it is to own it.
Before I get started ,❤️ BIG SHOUT OUT TO VELOWAVE CUSTOMER SERVICE ( SABRINA ) she help me with adjusting the price during the black Friday sale. She was also very kind and quick with answers and support.
On to the Ghost Ebike ,cool name ......
The EBike took me every place I challenges it and distance as well. I live in the SF Bay Area which here we have many hills. The brakes are important when riding speeds over 25-35mph. Battery alone without peddle asst I can ride flat roads for over 20-30miles easy.
So much to learn about the settings still enjoying it out of the box so I won't play with it till I get bord.
Get the fender and rack it's a must incase you decide to go solo and pack heavy. The bike is well made and assembled nothing has given me any problems and as of now I have 105miles on the odometer. It speed on flat land throttle only goes 25mph . With peddle asst at level 5 you can reach 28-30 mph pending your leg strength, for me I got 30 flat.
Luv it hope you can enjoy the pics and Happy Birthday to me I know this e-bike with help me get out more , exercise ,eat more healthier and spread the new ebike wave from San Francisco around the world.
❤️❤️❤️❤️❤️❤️❤️ VELOWAVE ❤️❤️❤️❤️❤️❤️
Reaching at 4,629 miles after a year of use:
Use for work, 30 miles back and forth (at 15 miles for going and 15 miles back = 30 miles) using number 1 speed on the screen display with pedal assist.
This is a great bike. It is pretty easy to put together, and it rides great. I love the touch pad interface, and this made it over 9 miles without showing much decrease in battery. It is solid, looks nice, rides beautifully, and it is surprisingly comfortable. You will need a presta valve to blow up the tires, so acquire one (very cheap). I would like Velowave to offer a fatter tire version of this bike. I guess that is a step up to the Pace or something. But, this is a great ebike, and I love it. You will not be disappointed in this purchase.
Prompt delivery, good, packaging, and easy to assemble. But it looks like it will be a sweet ride.