Office Closure and Shipping Notice: February 7th - February 18th
Dear valued customers,
We hope this message finds you well. We're excited to inform you that our office will be taking a well-deserved break from February 7th to February 18th for some rejuvenation and relaxation.
During this period, please note the following important details:
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Office Closure Dates: The office will be closed from February 7th to February 18th. We kindly ask for your understanding and cooperation during this time.
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Shipping Schedule for Bike Orders: For our valued customers, we understand the importance of timely deliveries. Therefore, all bike orders will continue to be processed and shipped on schedule. Please expect your bike orders to be dispatched within three business days after placing the order.
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Accessory Orders Delay: While we strive to maintain efficiency in all aspects of our operations, some accessory orders may experience delays due to the holiday period. Rest assured, we will prioritize processing these orders promptly upon our return to work.
- Customer Service Response Delays: Please be aware that our customer service response times will also be affected during this period. While we aim to address all inquiries in a timely manner, there may be some delays in our response times. We appreciate your patience and understanding as we navigate this brief hiatus.
We appreciate your patience and understanding regarding any inconveniences caused by this temporary adjustment to our operations. Our team remains committed to providing exceptional service, and we will resume normal operations promptly upon our return.
If you have any urgent inquiries or concerns during this period, please feel free to reach out to cs@velowavebikes.com.
Thank you for your continued support and cooperation.
Warm regards,
VELOWAVE BIKES