At Velowave Bikes, we take great pride in the quality and durability of our products. Every eBike we sell is backed by a limited warranty against manufacturing defects, ensuring peace of mind with your purchase.

Welcome to the warranty service of our eBike. This document elaborates on the details of the warranty plan, including coverage information, claim application guidelines, cancellation policies, etc. 
If you have any questions, please contact us at cs@velowavebikes.com or call 425-873-8866.

Initial Warranty Period 

We provide a two-year initial warranty service for your eBike. Within these two years, if the eBike fails to function properly due to material or workmanship defects, we will provide repair or replacement services for you by the provisions of this plan. 

Covered Products

• This warranty applies only to products, parts, and components (hereafter PRODUCTS) that have been manufactured, assembled, or sold in new condition by Velowave Bikes.
• This warranty applies only to replacement repair of PRODUCTS in case of a manufacturing flaw in materials or workmanship, in accordance with the Scope of Warranty Service, and subject to any and all exclusions, limitations, and procedures explained below.
• This warranty is not transferable in any way and may not be exercised by anyone other than the original retail buyer (hereafter BUYER) of the PRODUCTS, only if the BUYER has retained constant ownership of the PRODUCTS since their original purchase of the PRODUCTS and only to PRODUCTS purchased in new condition either.

Warranty Period: 2 Years

• Battery packs are covered for a 2-year Warranty from the date of original retail purchase or up to 300 charging cycles, whichever occurs first. The batteries are designed to retain up to 75% of their original capacity during that time.
• Other electronic components including the motor, controller, display, charger, and throttle are covered under a 2-year warranty from the date of purchase.
• Bicycle frames are covered by a 2-year warranty against manufacturing defects.
• Mechanical components are covered by a 1-year warranty against manufacturing defects.
• For all PRODUCTS, this warranty period is counted from the date the products were delivered to the BUYER unless excluded from warranty or otherwise voided from coverage under warranty.
• New Bike Guarantee - we offer full replacement of defective parts with free shipping within the first 30 days of your bike order. After 30 days the customer is responsible for all return shipment costs to Velowave.

Apart from manufacturing defects that could be present, parts that wear due to normal use.

such as :

• Bearings
• Brake Pads
• Chains
• Free Hub Bodies
• Handlebar Grips
• Rubber moving parts
• Shifter, brake cables and casings
• Spokes
• Sprockets
• Stripped threads/bolts
• Tools
• Transmission gears

are not included in the warranty but may be replaced on a case-by-case basis within the first 60 days. We shall not be liable if you install, operate, clean, or maintain your ebike without following the owners' manual instructions. Misuse, abuse, alteration, and natural disasters are not included in this warranty.

Extended Warranty Period 

If you wish to continue enjoying the warranty service after the initial two-year warranty period, you can choose to extend the warranty term. 
The extended warranty period takes effect from the end date of the initial warranty period. The 
specific coverage scope is the same as that of the initial warranty period, but it is subject to the 
various terms and conditions stipulated in this document.

Note: No official warranty is provided for used e-bikes.

SHIPPING METHOD:

United States:

We provide ebike shipping via FedEx Ground delivery. We offer free delivery for all electric bikes. However, there will be a delivery fee for accessories. Shipping for bikes may vary depending on the shipping address. Bikes will be shipped within 2 business days (excluding weekends and holidays) and may take anywhere from 5-7 business days for delivery, depending on FedEx.

You will receive a confirmation email after placing your order letting you know that it was successfully received and is processing. (If you don't find the confirmation email in your inbox, please check your spam or junk folder.)
You will receive an email with tracking information once your order leaves our fulfillment center.
Please note we provide FedEx Ground regular service and FedEx Ground with signature service. Please note that the FedEx Ground regular service will usually leave the shipment at the recipient's door. The FedEx Ground with signature service requires recipient to sign for it, and if there is no sign, it will be returned directly. Please consider which service is suitable for your needs. You are free to choose between these two services, but delivery results depend on FedEx.

Canada:

We provide ebike shipping via UPS delivery. We offer free delivery for all electric bikes. However, there will be a delivery fee for accessories. Shipping for bikes may vary depending on the shipping address. Bikes will be shipped within 2 business days (excluding weekends and holidays) and may take anywhere from 5-10 business days for delivery, depending on UPS.

Additional shipping charges may apply to certain remote areas. Please contact our customer service for details. The final cost is subject to the official confirmation provided by our support team.

You will receive a confirmation email after placing your order letting you know that it was successfully received and is processing. (If you don't find the confirmation email in your inbox, please check your spam or junk folder.)
You will receive an email with tracking information once your order leaves our fulfillment center.

VELOWAVE WAREHOUSE:

Please note that the warehouses are not our return facility. If you would like to obtain the address of our return facility, please contact our customer service.

TRACK YOUR ORDER:

A shipping confirmation email will be sent to the email address attached to your order once the order has shipped. You can also log into your account on our website to check the order status. Or contact our support team via email at support@velowavebikes.com.