48V 15AH
BATTERY
750W
MOTOR POWER
25 MPH
TOP SPEED
330 lbs
PAYLOAD CAPACITY

Pony Compact Step-Thru Electric Bike

Regular price $1,399.00 $1,499.00 | $100 OFF
/
Back to School - $200 OFF ON CHECKOUT
25% Off Extra Battery with Pony 👈
$95 IN FREE ACCESSORIES

Pony E-Bike + Rear Rack

$1299

What is my size?
What's in the Box
01

Our new warranty policy, effective from March 22, 2024, will provide benefits to customers who make purchases from this date onwards, while those who purchased before will continue to receive the one-year warranty.

At Velowave Bikes, we take great pride in the quality and durability of our products. We're confident that you will be impressed as well, and we stand behind all of our products. Every ebike we sell is covered by a limited warranty against manufacturing defects subject to the terms below.

Covered Products

  • This warranty applies only to products, parts, and components (hereafter PRODUCTS) that have been manufactured, assembled, or sold in new condition by Velowave Bikes.
  • This warranty applies only to replacement repair of PRODUCTS in case of a manufacturing flaw in materials or workmanship, in accordance with the Scope of Warranty Service, and subject to any and all exclusions, limitations, and procedures explained below.
  • This warranty is not transferable in any way and may not be exercised by anyone other than the original retail buyer (hereafter BUYER) of the PRODUCTS, only if the BUYER has retained constant ownership of the PRODUCTS since their original purchase of the PRODUCTS and only to PRODUCTS purchased in new condition either.

Warranty Period: 2 Years

  • Battery packs are covered for a 2-year Warranty from the date of original retail purchase or up to 300 charging cycles, whichever occurs first. The batteries are designed to retain up to 75% of their original capacity during that time.
  • Other electronic components including the motor, controller, display, charger, and throttle are covered under a 2-year warranty from the date of purchase.
  • Bicycle frames are covered by a 2-year warranty against manufacturing defects.
  • Mechanical components are covered by a 1-year warranty against manufacturing defects.
  • For all PRODUCTS, this warranty period is counted from the date the products were delivered to the BUYER unless excluded from warranty or otherwise voided from coverage under warranty.
  • New Bike Guarantee - we offer full replacement of defective parts with free shipping within the first 30 days of your bike order. After 30 days the customer is responsible for all return shipment costs to Velowave.

Apart from manufacturing defects that could be present, parts that wear due to normal use

such as :

  • Bearings
  • Brake Pads
  • Chains
  • Free Hub Bodies
  • Handlebar Grips
  • Rubber moving parts
  • Shifter, brake cables and casings
  • Spokes
  • Sprockets
  • Stripped threads/bolts
  • Tools
  • Transmission gears

are not included in the warranty but may be replaced on a case-by-case basis within the first 60 days. We shall not be liable if you install, operate, clean, or maintain your ebike without following the owners' manual instructions. Misuse, abuse, alteration, and natural disasters are not included in this warranty.

Note: No official warranty is provided for used e-bikes.

1. ORDER CANCELLATION

For all orders (including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

BEFORE SHIPMENT: We will cancel the order for free, but we cannot guarantee your order cancellation request will reach the shipping warehouse in time to stop your shipment, so please notify us as early as possible of your cancellation request.  

AFTER SHIPMENT: Requests to cancel an order or reject a package after shipment will incur a processing fee of 20% of the purchase price.

The customer needs to email Velowave’s customer service team regarding any order cancellation. Once an order cancellation request has been approved, Velowave will email the customer a cancellation notification email. The customer shall not send a return package to Velowave without receiving notification. Velowave will reject all shipments that are not scheduled to arrive, and the customer is responsible for any related fee or loss.

 

2. EXCHANGE & RETURN

FREE REPLACEMENT

Customers may return the product due to serious shipping damage (affecting the use of functions) or missing parts. For us to better understand the problem and solve it effectively, photos and / or videos are REQUIRED as evidence.

*Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form. 

Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:

  • Minor damage to the outer packaging.
  • Minor scratches or paint loss on the product.
  • Damage to parts or wearing parts after excessive use.
  • Damage to parts or wearing parts after using for a certain while or a certain number of times.

Possible Solutions:

- If an item is missing: we will resend the missing item/accessory for free.

- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Velowave will decide whether you need to return the wrong product or not and compensate you the return shipping fee when we receive it.

- If the product is damaged in transit: please contact us first at cs@velowavebikes.com.

14 DAYS RETURNS

For e-bike products: We allow you to return any item in new and unused condition within 14 days of receipt for a refund with no restocking fee, minus $200 shipping fee ($200/item deducted from refund). The customer is responsible for arranging and paying any charges for return shipping, which may vary depending on the shipping company selected. For customers who want to return the product for their own reasons, Velowave will not bear the shipping cost of returning the package. If you customers require Velowave to provide a return label, customers will need to pay an additional return shipping fee.

Returns of used items. Any items returned in a used condition may be returned within 14 days. However, there is a return shipping fee of $200 per item and a restocking fee of fifty percent (50%) of the purchase price (both deducted from refund), in addition, the customer is responsible for arranging and paying any charges for return shipping, which may vary depending on the shipping company selected. For customers who want to return the product for their own reasons, Velowave will not bear the shipping cost of returning the package. If you customers require Velowave to provide a return label, customers will need to pay an additional return shipping fee.

To be eligible for a return, the customer must meet the terms instructed below:

  • Must be in like-new condition and free from dirt, dust, or fragrances
  • Must be in the original packaging (all cardboard and foam) and condition that you received it
  • Must include all items that were included inside the box (charger, keys, hardware, etc.)
  • The ebike must be under ten (10) miles on the odometer

 

For accessories products: any returned accessory or replacement part must be unused, free of wear and tear, dirt, dust, fragrance, or other signs of use. It must be sealed and unopened in the same packaging and condition you received it. We will charge $20 for sent out shipping & restocking ($20/item will be deducted from the refund). The customer is responsible for arranging and paying for return shipping, which may vary depending on the carrier selected.

Please notice: if a customer decided to arrange the return shipment by himself and the request has been confirmed by Velowave’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Velowave will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.

Non-returnable/non-refundable Items:

- For an ebike that has been delivered for more than 14 days or used for more than 10 miles, we do not accept returns anymore and follow our warranty policy.

- Used Products, batteries, special orders, sale items, and gifted orders shall not be returnable except in extreme cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.

 

3. REFUND

Please understand that any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebike. Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer's original payment method. We will refund within 3 business days.

Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted to their account within three days of being issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us at cs@velowavebikes.com if the customer has not received the refund after ten business days.

SHIPPING METHOD:

We provide ebike shipping via FedEx Ground delivery. We offer free delivery for all electric bikes. However, there will be a delivery fee for accessories. Shipping for bikes may vary depending on the shipping address. Bikes will be shipped within 2 business days (excluding weekends and holidays) and may take anywhere from 3-7 business days for delivery, depending on FedEx.

 

Destination Shipping Method Shipping Time Cost
Maine, Vermont, New Hampshire, Massachusetts, Connecticut, Rhode Island, New York (excluding New York City), Pennsylvania, District of Columbia, New Jersey, North Dakota, South Dakota, Nebraska, Kansas, Minnesota, Iowa, Wisconsin, Illinois, Missouri, Indiana, Ohio, Michigan, Oklahoma, Texas, West Virginia, Virginia, Delaware, Kentucky, Tennessee, North Carolina, South Carolina, Georgia, Alabama, Mississippi, Florida, Louisiana, Arkansas, Maryland, Arizona, Montana, Idaho, Wyoming, Colorado, Utah, Nevada, Oregon, Washington, New Mexico  Street, California Standard Shipping Ship from domestic warehouse:
3-7 business days
Ship from overseas warehouse:
7-15 business days
E-Bikes: Free

Accessories & Parts: Cost $8,

FREE shipping on orders over $120

Alaska, Hawaii UPS® Ground  7-15 Bussines Days $750
UPS 2nd Day Air® 2 Business Days $800
 American Samoa, Micronesia, Guam, Marshall, Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific No Delivery 
New York City Due to the implementation of Local Law 39, the recent e-bike regulations in New York City, we regret to inform you that we are temporarily not selling our products in the city. We are actively addressing this matter and appreciate your understanding.
 

Due to COVID-19, the shipping efficiency of transportation is not stable. If you have other requirement, please contact our customer service about more details, we are happy to help you.

You will receive a confirmation email after placing your order letting you know that it was successfully received and is processing. (If you don't find the confirmation email in your inbox, please check your spam or junk folder.)
You will receive an email with tracking information once your order leaves our fulfillment center.
Please note we provide FedEx Ground regular service and FedEx Ground with signature service. Please note that the FedEx Ground regular service will usually leave the shipment at the recipient's door. The FedEx Ground with signature service requires recipient to sign for it, and if there is no sign, it will be returned directly. Please consider which service is suitable for your needs. You are free to choose between these two services, but delivery results depend on FedEx.

 

VELOWAVE WAREHOUSE:

Our warehouses are located in California, USA. Orders typically ship within 2 working days and take 3-7 business days to reach the customer. You can also check our return and warranty policy for more after-sale details.

Please note that the warehouses are not our return facility. If you would like to obtain the address of our return facility, please contact our customer service.

 

TRACK YOUR ORDER:

A shipping confirmation email will be sent to the email address attached to your order once the order has shipped. You can also log into your account on our website to check the order status. Or contact our support team via email at support@velowavebikes.com.

Size Chart

Size Rider Height
13.7"
35cm
5’0" - 6’1"
152 - 185cm
SIZE &CHART

Size Chart

Size Rider Height
13.7"
35cm
5’0" - 6’1"
152 - 185cm
What's in the Box

Safe Packaging

Our packaging

What is in the box

Our packaging
Electric Bike x 1
Our packaging
Charger x 1
Our packaging
Battery x 1
Our packaging
Headlight x 1
Our packaging
Pedals x 2
Our packaging
Front Reflector x 1
Our packaging
Spare Screws x 2
Flat Washer x 2
Our packaging
Three Way Allen Wrench x 1
Our packaging
Allen Wrench x 1
Our packaging
Front Axle Skewer x 1
Our packaging
Y Socket Wrench x 2
Our packaging
Open End Wrench x 2
Screw Driver x 1

Pony

Ride with ease and confidence on Pony - this E-Bike designed for any adventure. Its step-through frame design allows riders to easily hop on and off, while its stable wide tires provide traction on any terrain - from sandy beaches to snowy mountains. Experience exhilarating rides like never before with Pony!

Key Features

Fat Tire Design

Features Kenda 20"x4.0" Fat Tires, anti-skidding and wear-resistant, suitable for snow, sand, and various terrains, providing a smooth ride for adventurous cycling experiences.

750W BAFANG Motor

High-speed BAFANG geared motor delivering strong electric power, ensuring stability at peak speeds, allowing effortless cruising through diverse terrain.

Comfortable Wide Saddle

Featuring a widened and enlarged seat pad for enhanced comfort during long rides, focusing on every detail for an enjoyable riding experience.

Durable Aluminum Frame

Constructed with a durable aluminum frame for strength and a sleek, modern design, ensuring both durability and aesthetics.

Long-lasting Battery

Equipped with a 48V/15AH lithium battery from LG, providing a range of 25-40+ miles per full charge and supporting fast charging for convenience.

Front Suspension

Reduces frame vibration on rough roads, enhancing stability, comfort, and control, ensuring a safer and more enjoyable riding experience.

Shimano Drivetrain

Smooth-shifting Shimano 7-speed drivetrain for seamless adjustment of riding speed across different terrains and conditions.

Smart Display

Features front and rear hydraulic disc brake system for smooth braking in any condition, along with essential ride data including assist level, battery indicator, riding speed, and mileage.

Bright Headlight

Equipped with a bright 48V 10W LED headlight for enhanced safety during night rides, ensuring visibility and ease of riding day and night.
Rider Reviews
Specs & Size
Pony Step-Thru Electric Bike
Frame Size Standard (mm)
Handlebar Height 1130mm
Reach 440mm
Head Tube Length 173mm
Seat Tube Length 349mm
Standover Height 670mm
Wheelbase 1131mm
Total Length 1715mm
Seat Height Min/Max 775/990mm

General

  • Classes: Class 3(Ebikes can go up to 28mph with pedal assistance)
  • Max Speed: 25MPH by pedal, 20MPH by throttle
  • Range: 25 to 40+ Mile by Pedal; 23+ Mile by Throttle(Calculation based on rider's weight of 75kg. Range varies according to road condition, weather, rider's weight etc.)

Frameset

  • Frame: 6061 Aluminium, Removable Battery, Internal Routing
  • Fork: Hydralic Suspension Fork
  • Fenders: Included

Wheels

  • Rim Material: Aluminum
  • Rim Size: 20 x 3.0
  • Rim Type: Wheel with Integral Hub
  • Tire: Kenda Fat Tires
  • Tire Size: 20" x 4.0"

E-system

  • Battery: 48V 15Ah, 720Wh, LG 21700 Cells
  • Charger: Input 100-240V~, 2.8A(Max.), 50-60Hz. Output 54.6V⎓2.0A, Aviation Connector. UL LISTED
  • Motor: BAFANG Geared Hub Motor, Rated 750W, Peak 1000W, Max Torque 80NM
  • Controller: 48V 25A Peak
  • Display: Multifunctional Color-Screen Display
  • Pedal Assist: Cadence Sensor
  • Throttle: Thumb Throttle
  • Front Light: 48V 10W LED Light

Drivetrain

  • Shifter: Shimano, 7-Speed
  • Rear Derailleur: Shimano, Long Cage
  • Crank & Chainring: 52T, 170mm Alloy Crank
  • Freewheel: 7-Speed
  • Pedal: Alloy Platform Pedals

Components

  • Saddle: Comfortable Wide Saddle
  • Handlebar: Alloy, 750mm width
  • Grips: Nylon Lock-on
  • Brake: Front & Rear Hydralic Disc Brakes
  • Brake rotor: 180mm, 1.9mm thick
  • Kickstand: Side Kickstand
  • Seatpost: Forged Alloy, Ø30.4*350mm
  • Stem: Bar bore: ∅31.8mm, Clamp I.D.: ∅28.6mm, HEIGHT: 40mm, RISE: 0°
  • Handlebar: Aluminum Ø31.8mm, Width 710mm

Weight

  • Net Weight: 36kg(79.4lb)
  • Gross Weight: 45.6kg(100.5lb)
  • Battery Weight: 4.2kg(9.3lb)
  • Weight limit: 150kg(330lb) Payload Capacity

Size

  • Product Size: 1720x1130x750mm
  • Packing Size: 1450x320x800mm

Customer Reviews

Based on 36 reviews
67%
(24)
25%
(9)
8%
(3)
0%
(0)
0%
(0)
R
RANDY MYERS
This is my second ebike

I sold my first one to a friend. They are extremely durable.

R
Robert Haven

Too cold and snowy to ride now.

C
Cinda G
pony

got my red pony today and love it already great riding bike!!!

C
Customer
Great eBike

So far rides great and battery lasts longer than expected.

M
Mark C Warren
Great so far...

Bought this for my GF (she's 5'5") and the 20" tires are a good fit for her height. Put over 40 miles on it so far from 4 different trips (mostly on the beach or rocky dirt trails through the woods) and haven't had any issues yet. Rode over some very rough terrain (sharp shells, rocks, tree roots, gravel, branches, etc) and the tires have held up well w/no signs of leaking.

Overall a great bike for the price w/plenty of power to get through rough patches. Really fun to ride, there were times where we would leave a trail and just start blowing through the woods creating our own trails. It really opens up a lot of options for terrain in general that would be too tough to do on a regular mountain bike not to mention you're going to be able to cover a lot more distance w/the pedal assist (got it up to 27mph on a straight residential road using pedal assist 5).

The toughest test of the bike was when we ended up on a muddy trail w/deep tire ruts filled w/water. There were a couple 10-20ft long stretches where we were forced to lift our legs and just throttle down to get through it. Not ideal for an ebike and definitely gave it a hard wash when we got back, but glad it has that kind of power when I need it and the battery stayed dry.

Our longest trip was 22 miles long with 16 of those on the beach. It was high tide when we arrived at the beach so we were forced to ride the first 8 miles in softer sand closer to the dunes. The softer sand drained the battery by 35%, but w/the tide going out on the way back those same 8 miles only burned 20% when riding on harder-packed sand closer to the water. Always try to go closer to low tide if you can and you also have more room to maneuver around people.

As far as assembling, it's not hard, but better to watch the instruction videos on Velowave's site vs. using the paper instructions that had incorrect wording for one of the steps.

Will come back and update review if I have any issues, but so far so good!

A
Anonymous
Great Bike

Could not be happier with this bike. I highly recommend it. It was alway recommended. Im tall 5'8 and did add a higher seat post for my comfort. Great bike great company.

V
VB
Fun adventures

We absolutely enjoy this bike, love everything about it.

C
Customer
Best e-bike on the market

Love the look, feel and ride quality.

K
Ken Welsh
Love my bike amazing

Love my bike amazing, we bought 5 total foe everyone for Birthday Gift.

C
Customer
Electric Elation

Makes for a cushy ride. Best EBike!!!

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