We provide a 2-year warranty on Velowave electric bikes frame.
A 1-year warranty on all electronic parts (including battery, motor, controller, display, lights)
Apart from manufacturing defects that could be present, parts that wear due to normal use (such as tires, brake pads, chains, etc) are not included in the warranty but may be replaced on a case-by-case basis within the first 60 days. We shall not be liable if you install, operate, clean, or maintain your Ebike without following the owners' manual instructions. Misuse, abuse, alteration, and natural disasters are not included in this warranty.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Get More Details on This Page: Return and Warranty Policy or check the following details directly.
Modify or Cancel Order:
- Refused Shipments:
If you refuse delivery of an order we reserve the right to charge a restocking fee of 25% order value for the return. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method.
- Dead on Arrival (DOA):
Damage due to shipping/delivery, missing items.
If you receive an order that arrives damaged, incomplete, or in need of replacement parts, contact Velowave customer care at email@example.com within three days of receiving the item to report the error or damage.
Missing Item(s), Wrong Item(s) or Incorrect Package Sent
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
- Contact our Support Center with your order number and the product.
- Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
- Possible Solutions:
- If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Velowave will decide whether you need to return the wrong product or not and compensate you the return shipping fee when we receive it.
- Customer Return/14-Day Return：
For returns not due to product quality problems. We have a 14-day return policy, which means you have 14 days to return new and unused items after receiving your item to request a return. To be eligible for a return, the customer must meet the terms instructed below:
- The ebike must be under ten (10) miles on the odometer
- Must be in like-new condition and free from dirt, dust, or fragrances
- Must be in the original same packaging (all cardboard and foam) and condition that you received it
- Must include all items that were included inside the box (charger, keys, hardware, etc.)
You will be responsible for paying for your own shipping costs for returning your item under this condition. Original and return shipping costs are nonrefundable, and we do charge a restocking fee of 25% order value for the return. Return shipping fees may vary depending on the chosen freight carrier. Customers are responsible for arranging the return shipping and paying any fees. We recommend using a trackable shipping service and purchasing shipping insurance.
- Accessories return:
Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within thirty (30) days of receipt. Any returned accessory or replacement part must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be sealed and unopened in the same packaging and condition in which you received it. You will be responsible for paying for shipping both ways and will be subject to a twenty-five percent (25%) restocking fee.
- Non-returnable/non-refundable Items:
1. For an ebike that has been delivered for more than 14 days or used for more than 10 miles, we do not accept returns anymore and follow our warranty policy.
How to return:
2. Used Products, batteries, special orders, sale items, and gifted orders shall not be returnable except in EXTREME cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.
To initiate a return, please contact our customer service department at firstname.lastname@example.org. Please reach out to us with your order number. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Any warranty issues must be resolved prior to process a return.
2505 130th Ave SE Bellevue WA 98005 Samuel Wu. Please email us before you return the products.Refund:
Please understand that any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebikes. Refunds will be made after the Ebike is received and inspected.
After receipt, returned items will be inspected and a refund will be applied within 5 business days of receiving the product.
We only accept returns from purchases made directly through our website. If you’ve purchased through an authorized dealer, please contact them directly.
If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com
Removable 48V 15AH LG Battery
High-quality 48V 15AH LG battery with core technology, small size, large capacity, suitable for long-distance riding, and fast charging. Lasts 30-40 miles on a single charge.
The convenient control system, multiple riding modes, hydraulic disc brake system, reliable and sensitive braking performance, and perfect braking experience.
Headlights for Night Driving
High-luminance Headlight-The bright headlight provides a safer and more enjoyable environment for night riding.
Multifunctional TFT Color Screen
Monitor display functions - speed data, assist level, battery indicator, mileage display. The versatile color LCD display makes it easy to read day and night.
Front Hydraulic Suspension Fork
When riding on rough roads, the frame's vibration is reduced, making the ride more stable, comfortable, and controllable for increased safety.
The design of the curved handle is more in line with the physiological structure of the human body.
Specs & Details
|Frame Size||Standard (inch)|
|A ─ Seat Post Length||18.0"|
|B ─ Total Length||76.3"|
|C ─ Seat Tube Angle||70°|
|D ─ Head Tube Length||4.9"|
|E ─ Handlebar Height||42.5"|
|F ─ Head Tube Angel||71°|
|G ─ Handlebar||27.2"|
|H ─Chainstay Length||20.1"|
|I ─ Front-Center||26.8"|
|J ─ Wheelbase||46.8"|
|K ─ Standover Height||30.2|
|L ─ Reach||18.1|
|M ─ Seat Height Min/Max||33.5"/42.7"|
I got the Ranger. Love it. Very well built.
Exactly like advertised. Great product!
So I originally bought this as a daily driver and so far it has done impeccably. On an overall I love it. I live in a very hill filled area and I was shocked to look down and see that I was going 23 mph up a 20 degree incline or higher 10/10 for the price
Easy to assemble rides fantastic love fat tires
For a conditioned rider it's amazing using mainly pedal assistant 1 and 2 when needed (well not really needed) . After initial charge I went 40 miles and battery was about 60% ofcourse higher assistant levels and or throttle will get you less but personal pedal level 1 I keep a consistent speed just under 20mph and that's me at a pace that will not exhaust me I could keep riding all day ! I
P.s I'm a real person not paid 2 review what I said is 100% true ... remember I'm a conditioned rider on wheel tire chain and pedal . Highly recommend 5stars
I've only had the bike for about 2 weeks, but so far, after 6 long bike rides, it has run great. The battery life only lasts for about 20 miles when used on a higher power setting. With pedaling, I can get the speed up to about 35 miles per hour on a flat surface. It seems like a solid bike. It was easy to put together.
This bike is perfect. I love it and even if I want to go faster, I’m able to go into the display and obtain faster speed.
So far 160 miles since Jan 1 and very well built bike in MN weather snow slush n ice! Out of the box it's built n tuned to go. I'm searching for negatives but none yet. Mine has been awesome!!!! I'll try it in summer
This is a great bike, lots of fun.
Liked the stability fort my elder friend and the wider tires for improved access and seasonal use