We provide a 2-year warranty on Velowave electric bikes frame.
A 1-year warranty on all electronic parts (including battery, motor, controller, display, lights)
Apart from manufacturing defects that could be present, parts that wear due to normal use (such as tires, brake pads, chains, etc) are not included in the warranty but may be replaced on a case-by-case basis within the first 60 days. We shall not be liable if you install, operate, clean, or maintain your Ebike without following the owners' manual instructions. Misuse, abuse, alteration, and natural disasters are not included in this warranty.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Get More Details on This Page: Return and Warranty Policy or check the following details directly.
Modify or Cancel Order:
- Refused Shipments:
If you refuse delivery of an order we reserve the right to charge a restocking fee of 25% order value for the return. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method.
- Dead on Arrival (DOA):
Damage due to shipping/delivery, missing items.
If you receive an order that arrives damaged, incomplete, or in need of replacement parts, contact Velowave customer care at firstname.lastname@example.org within three days of receiving the item to report the error or damage.
Missing Item(s), Wrong Item(s) or Incorrect Package Sent
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
- Contact our Support Center with your order number and the product.
- Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
- Possible Solutions:
- If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Velowave will decide whether you need to return the wrong product or not and compensate you the return shipping fee when we receive it.
- Customer Return/14-Day Return：
For returns not due to product quality problems. We have a 14-day return policy, which means you have 14 days to return new and unused items after receiving your item to request a return. To be eligible for a return, the customer must meet the terms instructed below:
- The ebike must be under ten (10) miles on the odometer
- Must be in like-new condition and free from dirt, dust, or fragrances
- Must be in the original same packaging (all cardboard and foam) and condition that you received it
- Must include all items that were included inside the box (charger, keys, hardware, etc.)
You will be responsible for paying for your own shipping costs for returning your item under this condition. Original and return shipping costs are nonrefundable, and we do charge a restocking fee of 25% order value for the return. Return shipping fees may vary depending on the chosen freight carrier. Customers are responsible for arranging the return shipping and paying any fees. We recommend using a trackable shipping service and purchasing shipping insurance.
- Accessories return:
Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within thirty (30) days of receipt. Any returned accessory or replacement part must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be sealed and unopened in the same packaging and condition in which you received it. You will be responsible for paying for shipping both ways and will be subject to a twenty-five percent (25%) restocking fee.
- Non-returnable/non-refundable Items:
1. For an ebike that has been delivered for more than 14 days or used for more than 10 miles, we do not accept returns anymore and follow our warranty policy.
How to return:
2. Used Products, batteries, special orders, sale items, and gifted orders shall not be returnable except in EXTREME cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.
To initiate a return, please contact our customer service department at email@example.com. Please reach out to us with your order number. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Any warranty issues must be resolved prior to process a return.
2505 130th Ave SE Bellevue WA 98005 Samuel Wu. Please email us before you return the products.Refund:
Please understand that any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebikes. Refunds will be made after the Ebike is received and inspected.
After receipt, returned items will be inspected and a refund will be applied within 5 business days of receiving the product.
We only accept returns from purchases made directly through our website. If you’ve purchased through an authorized dealer, please contact them directly.
If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org
Front Hydraulic Suspension Fork
Make the ride more stable, more comfortable, and easier to control. It avoids excessive vibrations that could cause hands to leave the handlebars for increased safety.
All Terrains Kenda Fat Tire
Kenda 26"*4.0" Fat Tire, non-slip, wear-resistant, suitable for snow, sand, and various terrains. Fat tires provide a smooth ride over rough terrain
Shimano 8-Speed Drivetrain
The Shimano 8-speed drivetrain offers smooth shifting to help you adjust your riding speed for different sections and conditions.
The bright 48V 10W LED Light provides a safer and more enjoyable environment for night riding. Easy riding day and night.
Multifunctional Color Display
Provides assist level, battery indicator, ride speed, and mileage data. The front and rear hydraulic disc brake system is very smooth and can exert a good braking effect in any condition.
Comfortable Wide Saddle
We focus on details, and for a more comfortable riding experience, we choose a widened and enlarged comfortable seat pad.
Specs & Details
|Frame Size||Standard (inch)|
|A ─ Seat Post Length||17.7"|
|B ─ Total Length||78.2"|
|C ─ Seat Tube Angle||70°|
|D ─ Head Tube Length||6.9"|
|E ─ Handlebar Height||48.5"|
|F ─ Head Tube Angel||71°|
|G ─ Handlebar||28.7"|
|H ─Chainstay Length||20"|
|I ─ Front-Center||28.9"|
|J ─ Wheelbase||48.7"|
|K ─ Standover Height||30.6"|
|L ─ Reach||15.6"|
|M ─ Seat Height Min/Max||34.2"/42.7"|
This is the 3rd Velowave bike I own and find the order process, customer service and bikes themselves top notch! The Ranger bike purchased 3 years ago is going strong and is a beast on the trails. My wife has the Prado which makes riding together anywhere great fun. Both bikes have been outfitted with the rack and fender options which is a must. I purchased the Grace for more of an upright ride for cruising. Not disappointed at all and pleasantly surprised with the torque sensing for assistance. This system is a great advancement allowing for good control in congested areas and beach riding. As soon as the rack and fender options are available, they will be added to the bike for what I feel will be the best bike. Strongly recommend purchasing any of the Velowave bikes, you will not be disappointed.
I was hoping for a nice, smooth, powerful, well built bike with good customer support. I got all of that with my Grace. The torque sensor makes it very smooth and the build quality is awesome. Packing was good as well. Arrived in good shape. Looking forward to putting on a lot of miles this summer while camping and just local riding in town. Well done Velowave!!!!
I bought this Grace bike during the pre-Christmas 2022 Black Friday Sale. I hadn't ridden a bike in years, but went 25 on my first ride effortlessly. So far I've put 130 miles on my Grace bike, even though it's been winter, and I've gotten caught in the snow a couple of times. I haven't ridden in temperatures above 40 degrees F yet. (I bought a battery wrap to make these temps a little easier on the battery, and it also keeps the battery compartment dry in wet weather. I'm a pretty big guy, but that doesn't seem to have a big impact on battery life or performance. It's smooth and stable and climbs hills like it's nothing. More importantly, those hydraulic disc brakes stop on a dime going back down those hills. It's big bike, but still very manageable. It's also very good looking, and I've actually gotten some compliments on it from other riders. I'm very happy with this purchase and looking forward to many more longer, warmer rides over the coming months.
It's all and more thanIt's all and more than I expected. Climbs hills extremely well.
This bike is absolutely gorgeous!! Best bang for your buck and totally worth it!!
They perform as expected. Build quality seems very good, only a few minor tweaks to the brakes were necessary. Assembly is very easy, with minimal effort.
Easy installation, simple operation.
Works like its supposed to. Would recommend it to everyone but for people that need the seat to be low this might not work for them.
I love everything about this bike, very comfortable. Above all their customer service is excellent. After the new ebike arrives, the brake pads need to be adjusted.
Love it! Great comfort, power and ease of the variable assist.