Grace Step-Thru Electric Bike

Regular price $1,999.00 $2,099.00 | (4% off)
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Two-Year Warranty:

We provide a 2-year warranty on Velowave electric bikes frame.

One-Year Warranty:

A 1-year warranty on all electronic parts (including battery, motor, controller, display, lights)

Apart from manufacturing defects that could be present, parts that wear due to normal use (such as tires, brake pads, chains, etc) are not included in the warranty but may be replaced on a case-by-case basis within the first 60 days. We shall not be liable if you install, operate, clean, or maintain your Ebike without following the owners' manual instructions. Misuse, abuse, alteration, and natural disasters are not included in this warranty.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at
support@velowavebikes.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@velowavebikes.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Get More Details on This Page: Return and Warranty Policy or check the following details directly. 

 

 

Modify or Cancel Order:

  • Any changes that you make regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences may delay your receipt of the Products and replacement Products and/or refunds.
  • If you need to change the color and size of your bike, switch the accessories on your order, or if you ordered the wrong product, we are here to help. It is our goal to make sure any mistakes or changes to your order are corrected before shipment occurs.
  • Any ebike order cancellation before shipment will be charged a 10% processing
  • It is also not possible for us to change the color or size if the bike is in transit - refusing the package due to color or size will be treated as a return and fees will apply. You will be responsible for paying for shipping both ways and will be subject to a twenty-five percent (25%) restocking fee.
  • All cancellations need to be done by email to Velowave service department. The customers cannot cancel the order by phone. The customers will receive a notification email after the order has been canceled successfully. Otherwise, the cancellation of the order was unsuccessful.
  • Pre-Orders and Backorders and Pre-Order/Backorder Cancellations. Our backorder process is for ebikes that have already been available but are temporarily out of stock. For all pre-orders and backorders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
  •  

    Return Order:
    • Refused Shipments:

    If you refuse delivery of an order we reserve the right to charge a restocking fee of 25% order value for the return. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method.

    • Dead on Arrival (DOA):

    Damage due to shipping/delivery, missing items. 

    If you receive an order that arrives damaged, incomplete, or in need of replacement parts, contact Velowave customer care at support@velowavebikes.com within three days of receiving the item to report the error or damage.

     

    Missing Item(s), Wrong Item(s) or Incorrect Package Sent

    Please be sure to open the parcel and carefully check the contents before signing for the package.

    For any issues, please carefully follow our warranty process to minimize any delays:

    1. Contact our Support Center with your order number and the product.
    2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

     

    • Possible Solutions:

    - If there is an item missing, we will resend the missing item/accessory for free within the warranty period.

    - If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Velowave will decide whether you need to return the wrong product or not and compensate you the return shipping fee when we receive it.

     

    • Customer Return/14-Day Return

    For returns not due to product quality problems. We have a 14-day return policy, which means you have 14 days to return new and unused items after receiving your item to request a return. To be eligible for a return, the customer must meet the terms instructed below:

    • The ebike must be under ten (10) miles on the odometer
    • Must be in like-new condition and free from dirt, dust, or fragrances
    • Must be in the original same packaging (all cardboard and foam) and condition that you received it
    • Must include all items that were included inside the box (charger, keys, hardware, etc.)

    You will be responsible for paying for your own shipping costs for returning your item under this condition. Original and return shipping costs are nonrefundable, and we do charge a restocking fee of 25% order value for the return. Return shipping fees may vary depending on the chosen freight carrier. Customers are responsible for arranging the return shipping and paying any fees. We recommend using a trackable shipping service and purchasing shipping insurance.


    • Accessories return:

    Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within thirty (30) days of receipt. Any returned accessory or replacement part must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be sealed and unopened in the same packaging and condition in which you received it. You will be responsible for paying for shipping both ways and will be subject to a twenty-five percent (25%) restocking fee.

    • Non-returnable/non-refundable Items:

    1. For an ebike that has been delivered for more than 14 days or used for more than 10 miles, we do not accept returns anymore and follow our warranty policy.


    2. Used Products, batteries, special orders, sale items, and gifted orders shall not be returnable except in EXTREME cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.

    How to return:

    To initiate a return, please contact our customer service department at support@velowavebikes.com. Please reach out to us with your order number. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Any warranty issues must be resolved prior to process a return.

    2505 130th Ave SE Bellevue WA 98005 Samuel Wu. Please email us before you return the products.

    Refund:

    Please understand that any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebikes. Refunds will be made after the Ebike is received and inspected.

    After receipt, returned items will be inspected and a refund will be applied within 5 business days of receiving the product.

    We only accept returns from purchases made directly through our website. If you’ve purchased through an authorized dealer, please contact them directly.

    If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at  support@velowavebikes.com

    Overview

    28 MPH

    TOP SPEED

    750W

    MOTOR POWER

    48V 20AH

    Removable Battery

    4" Tires

    TIRES

    5.6 - 6.2FT

    Height Range

    330lbs

    PAYLOAD CAPACITY

    Torque Sensor
    Equipped with a torque sensor to sense the force put into the pedals is a significant improvement, achieving low latency, accuracy, and maintenance-free. This improves the bike's handling, making it much more intuitive and enjoyable to ride, and safer.
    750W BAFANG Powerful Motor
    750W high-speed BAFANG geared motor, Strong and powerful, providing strong electric power, and making it stable to reach speed peaks. You can cruise in the wild with little to no effort.
    Removable 48V 20Ah LG Battery
    Equipped with a 48V/20AH lithium battery and LG battery, it can travel more than 40-65 miles per full charge. The detachable waterproof battery supports fast charging, which can be charged to about 80% in 4 hours and fully charged in 8 hours.

    Front Hydraulic Suspension Fork

    Make the ride more stable, more comfortable, and easier to control. It avoids excessive vibrations that could cause hands to leave the handlebars for increased safety.

    All Terrains Kenda Fat Tire

    Kenda 26"*4.0" Fat Tire, non-slip, wear-resistant, suitable for snow, sand, and various terrains. Fat tires provide a smooth ride over rough terrain

    Shimano 8-Speed Drivetrain

    The Shimano 8-speed drivetrain offers smooth shifting to help you adjust your riding speed for different sections and conditions.

    High-luminance Headlight

    The bright 48V 10W LED Light provides a safer and more enjoyable environment for night riding. Easy riding day and night.

    Multifunctional Color Display

    Provides assist level, battery indicator, ride speed, and mileage data. The front and rear hydraulic disc brake system is very smooth and can exert a good braking effect in any condition.

    Comfortable Wide Saddle

    We focus on details, and for a more comfortable riding experience, we choose a widened and enlarged comfortable seat pad.

    Highlight Reel

    Specs & Size

    geometry
    Frame Size Standard (inch)
    A ─ Seat Post Length 17.7"
    B ─ Total Length 78.2"
    C ─ Seat Tube Angle 70°
    D ─ Head Tube Length 6.9"
    E ─ Handlebar Height 48.5"
    F ─ Head Tube Angel 71°
    G ─ Handlebar 28.7"
    H ─Chainstay Length 20"
    I ─ Front-Center 28.9"
    J ─ Wheelbase 48.7"
    K ─ Standover Height 30.6"
    L ─ Reach 15.6"
    M ─ Seat Height Min/Max 34.2"/42.7"
    Specification
    MOTOR
    750W BAFANG Geared Hub Motor, Peak 1000W, Max Torque 80NM
    BATTERY
    48V 20Ah Lithium-Ion Battery, 960Wh, LG cells
    CHARGER
    48V 2 Amp, Fast Charger, 4 Hrs to 80% & 8 Hrs Full Charge
    FRAME
    6061 Aluminum with Integrated down tube battery
    BRAKES
    Front & Rear Hydraulic Disc Brakes
    CRANK SET
    52T, 170 mm Alloy Crank
    REAR DERAILLEUR
    Shimano 8-Speed Drivetrain
    CONTROLLER
    48V 25 Amp peak
    SHIFT LEVER
    8 Speed Trigger
    SENSORS
    Torque Sensor
    THROTTLE
    Thumb Throttle on the left
    DISPLAY
    Multifunctional Color-Screen Display
    CHAIN
    8 Speed
    TIRES
    Kenda 26"*4.0" Fat Tires
    FORK
    Front Hydraulic Suspension Fork
    FRONT LIGHT
    48V 10W LED Light
    KICKSTAND
    Side kickstand
    SADDLE
    Comfortable Wide Saddle
    WEIGHT
    80 LBS
    BATTERY WEIGHT
    11 LBS
    WEIGHT LIMIT
    330 LBS Payload Capacity
    RANGE
    65+ Miles by Pedal, 40+ Miles by Throttle
    PEDALS
    Platform Pedals
    SPEED
    Limited to 25 km/h (According to the United States laws, which can be adjusted according to the specific condition of each state)

    Customer Reviews

    Based on 42 reviews
    67%
    (28)
    21%
    (9)
    10%
    (4)
    2%
    (1)
    0%
    (0)
    D
    Dave Durand
    Grace-full!

    This is the 3rd Velowave bike I own and find the order process, customer service and bikes themselves top notch! The Ranger bike purchased 3 years ago is going strong and is a beast on the trails. My wife has the Prado which makes riding together anywhere great fun. Both bikes have been outfitted with the rack and fender options which is a must. I purchased the Grace for more of an upright ride for cruising. Not disappointed at all and pleasantly surprised with the torque sensing for assistance. This system is a great advancement allowing for good control in congested areas and beach riding. As soon as the rack and fender options are available, they will be added to the bike for what I feel will be the best bike. Strongly recommend purchasing any of the Velowave bikes, you will not be disappointed.

    S
    Shawn Hartley
    AWESOME BIKE

    I was hoping for a nice, smooth, powerful, well built bike with good customer support. I got all of that with my Grace. The torque sensor makes it very smooth and the build quality is awesome. Packing was good as well. Arrived in good shape. Looking forward to putting on a lot of miles this summer while camping and just local riding in town. Well done Velowave!!!!

    D
    David Snow
    Very happy with this bike

    I bought this Grace bike during the pre-Christmas 2022 Black Friday Sale. I hadn't ridden a bike in years, but went 25 on my first ride effortlessly. So far I've put 130 miles on my Grace bike, even though it's been winter, and I've gotten caught in the snow a couple of times. I haven't ridden in temperatures above 40 degrees F yet. (I bought a battery wrap to make these temps a little easier on the battery, and it also keeps the battery compartment dry in wet weather. I'm a pretty big guy, but that doesn't seem to have a big impact on battery life or performance. It's smooth and stable and climbs hills like it's nothing. More importantly, those hydraulic disc brakes stop on a dime going back down those hills. It's big bike, but still very manageable. It's also very good looking, and I've actually gotten some compliments on it from other riders. I'm very happy with this purchase and looking forward to many more longer, warmer rides over the coming months.

    B
    Bill R.

    It's all and more thanIt's all and more than I expected. Climbs hills extremely well.

    C
    Customer
    Great bike and very happy with my purchace!

    This bike is absolutely gorgeous!! Best bang for your buck and totally worth it!!

    D
    DW
    So far, pretty good

    They perform as expected. Build quality seems very good, only a few minor tweaks to the brakes were necessary. Assembly is very easy, with minimal effort.

    C
    Customer
    My new commuter!!!!

    Easy installation, simple operation.

    J
    Jim Z.
    Works like its supposed to.

    Works like its supposed to. Would recommend it to everyone but for people that need the seat to be low this might not work for them.

    C
    Customer
    Very good quality bicycle for the value!

    I love everything about this bike, very comfortable. Above all their customer service is excellent. After the new ebike arrives, the brake pads need to be adjusted.

    K
    Ken
    Love it!

    Love it! Great comfort, power and ease of the variable assist.

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