Shipping policy
SHIPPING METHOD:
We provide shipping via FedEx Ground delivery. We offer free delivery for all accessories. However, there will be a delivery fee for bikes. Shipping for bikes may vary depending on the shipping address. Orders will be shipped within 2 business days (excluding weekends and holidays) and may take anywhere from 3-7 business days for delivery, depending on FedEx.
| Destination | Shipping Method | Shipping Time | Cost |
| Maine, Vermont, New Hampshire, Massachusetts, Connecticut, Rhode Island, New York, Pennsylvania, District of Columbia, New Jersey, North Dakota, South Dakota, Nebraska, Kansas, Minnesota, Iowa, Wisconsin, Illinois, Missouri, Indiana, Ohio, Michigan, Oklahoma, Texas, West Virginia, Virginia, Delaware, Kentucky, Tennessee, North Carolina, South Carolina, Georgia, Alabama, Mississippi, Florida, Louisiana, Arkansas, Maryland, Arizona, Montana, Idaho, Wyoming, Colorado, Utah, Nevada, Oregon, Washington, New Mexico Street, California | Standard Shipping |
Ship from domestic warehouse: 3-7 business days Ship from overseas warehouse: 7-15 business days |
E-Bikes: Free |
| Accessories & Parts: Cost $8, FREE shipping on orders over $120 | |||
| Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall, Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific | No Delivery |
Due to COVID-19, the shipping efficiency of transportation is not stable. If you have other requirement, please contact our customer service about more details, we are happy to help you.
You will receive a confirmation email after placing your order letting you know that it was successfully received and is processing. (If you don't find the confirmation email in your inbox, you can look it up in your trash mailbox.)
You will receive an email with tracking information once your order leaves our fulfillment center.
Please note we provide FedEx Ground regular service and FedEx Ground with signature service. Please note that the FedEx Ground regular service will usually leave the shipment at the recipient's door. The FedEx Ground with signature service requires recipient to sign for it, and if there is no sign, it will be returned directly. Please consider which service is suitable for your needs. You are free to choose between these two services, but delivery results depend on FedEx.
VELOWAVE WAREHOUSE:
Our warehouses are located in California, USA. Normally order will ship in 2 working days and 3-7 business days to reach customer. You can also check our return and warranty policy for more after-sale details.
TRACK YOUR ORDER:
A shipping confirmation email will be sent to the email address attached to your order once the order has shipped. You can also log in your account on our website to check order status. Or contact our support team via email at support@velowavebikes.com.