We provide a 2-year warranty on Velowave electric bikes frame.
A 1-year warranty on all electronic parts (including battery, motor, controller, display, lights)
Apart from manufacturing defects that could be present, parts that wear due to normal use (such as tires, brake pads, chains, etc) are not included in the warranty but may be replaced on a case-by-case basis within the first 60 days. We shall not be liable if you install, operate, clean, or maintain your Ebike without following the owners' manual instructions. Misuse, abuse, alteration, and natural disasters are not included in this warranty.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Get More Details on This Page: Return and Warranty Policy or check the following details directly.
Modify or Cancel Order:
- Refused Shipments:
If you refuse delivery of an order we reserve the right to charge a restocking fee of 25% order value for the return. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method.
- Dead on Arrival (DOA):
Damage due to shipping/delivery, missing items.
If you receive an order that arrives damaged, incomplete, or in need of replacement parts, contact Velowave customer care at firstname.lastname@example.org within three days of receiving the item to report the error or damage.
Missing Item(s), Wrong Item(s) or Incorrect Package Sent
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
- Contact our Support Center with your order number and the product.
- Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
- Possible Solutions:
- If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Velowave will decide whether you need to return the wrong product or not and compensate you the return shipping fee when we receive it.
- Customer Return/14-Day Return：
For returns not due to product quality problems. We have a 14-day return policy, which means you have 14 days to return new and unused items after receiving your item to request a return. To be eligible for a return, the customer must meet the terms instructed below:
- The ebike must be under ten (10) miles on the odometer
- Must be in like-new condition and free from dirt, dust, or fragrances
- Must be in the original same packaging (all cardboard and foam) and condition that you received it
- Must include all items that were included inside the box (charger, keys, hardware, etc.)
You will be responsible for paying for your own shipping costs for returning your item under this condition. Original and return shipping costs are nonrefundable, and we do charge a restocking fee of 25% order value for the return. Return shipping fees may vary depending on the chosen freight carrier. Customers are responsible for arranging the return shipping and paying any fees. We recommend using a trackable shipping service and purchasing shipping insurance.
- Accessories return:
Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within thirty (30) days of receipt. Any returned accessory or replacement part must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be sealed and unopened in the same packaging and condition in which you received it. You will be responsible for paying for shipping both ways and will be subject to a twenty-five percent (25%) restocking fee.
- Non-returnable/non-refundable Items:
1. For an ebike that has been delivered for more than 14 days or used for more than 10 miles, we do not accept returns anymore and follow our warranty policy.
How to return:
2. Used Products, batteries, special orders, sale items, and gifted orders shall not be returnable except in EXTREME cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.
To initiate a return, please contact our customer service department at email@example.com. Please reach out to us with your order number. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Any warranty issues must be resolved prior to process a return.
2505 130th Ave SE Bellevue WA 98005 Samuel Wu. Please email us before you return the products.Refund:
Please understand that any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebikes. Refunds will be made after the Ebike is received and inspected.
After receipt, returned items will be inspected and a refund will be applied within 5 business days of receiving the product.
We only accept returns from purchases made directly through our website. If you’ve purchased through an authorized dealer, please contact them directly.
If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org
Bicycle Brake Levers Suit f...
This is the offroad controller for Velowave Ranger fat tire ebike not the regualar controller replacement. Please check your model before order.
This controller is meant to be utilized on non-public private roads only at your own risk. There is some assembly required and is geared toward the DIY enthusiast.
1x offroad Controller for Ranger fat tire ebike
1x set necessary tool
This product is not compatible with any of our other bikes.
This only unlocks the 20mph speed required by the regulations.
I can get up to 24 26 pretty quick. 30 takes a bit longrr. Im 270lbs. Easy install. Youtube video helps.
The controller is great! Unlocks the full potential of the Velowave Fat Tire eMTB.
She recommended off- controller and main be replaced instead of battery. She was right! No soldering just two Allen wrenches that came included with package . Thankyou for sending video links also on how to install new controller and main wire.
This is a good purchase for someone looking to increase the top speed of their bike. It took my top speed (I weigh 150lbs) from 20mph to 33mph on flat ground. It did not change how fast it accelerates but does increase overall top speed.
Once you connect the off road controller can you program it back to on road with the settings?
Thank you for your comment!
Please go “” Advance Setting” - “”Speed Limit“” to limit the speed.
I purchased the off road controller and installed it relatively easily. After the install I reset the "Advanced Settings", and it made a world of difference. I've gotten it up to 36mph and I'm 215lbs. It's an awesome bike I'm proud of owning that stands up to the competition in its market.
the controller gets me to 30mph if ground is flat or down hill, otherwise about 25mph over all I'm happy it's a lot better then it was. alittle tricky to install but not bad
Didn’t speed anything up my bad as it said it unlocked 20 mph I had already did that on my own. It was a sucker getting it to fit back in the case. But I learned where everything goes
Thank you for your comment. We do apologize for the inconvenience caused to you.
Did you unlock the speed under 'advance mode'? Please email email@example.com for further assistance. ;)
got at least 5 miles an hour faster. i"ll comment back when i get the bugs out of my teeth. ha ha. worth the money.