48V 20AH
BATTERY
1000W
MOTOR POWER
37 MPH
TOP SPEED
385 lbs
PAYLOAD CAPACITY

Forest XM MTB

Regular price $3,199.00 | $-3,199.00 OFF
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What is my size?
What's in the Box
6575

Our new warranty policy, effective from March 22, 2024, will provide benefits to customers who make purchases from this date onwards, while those who purchased before will continue to receive the one-year warranty.

At Velowave Bikes, we take great pride in the quality and durability of our products. We're confident that you will be impressed as well, and we stand behind all of our products. Every ebike we sell is covered by a limited warranty against manufacturing defects subject to the terms below.

Covered Products

  • This warranty applies only to products, parts, and components (hereafter PRODUCTS) that have been manufactured, assembled, or sold in new condition by Velowave Bikes.
  • This warranty applies only to replacement repair of PRODUCTS in case of a manufacturing flaw in materials or workmanship, in accordance with the Scope of Warranty Service, and subject to any and all exclusions, limitations, and procedures explained below.
  • This warranty is not transferable in any way and may not be exercised by anyone other than the original retail buyer (hereafter BUYER) of the PRODUCTS, only if the BUYER has retained constant ownership of the PRODUCTS since their original purchase of the PRODUCTS and only to PRODUCTS purchased in new condition either.

Warranty Period: 2 Years

  • Battery packs are covered for a 2-year Warranty from the date of original retail purchase or up to 300 charging cycles, whichever occurs first. The batteries are designed to retain up to 75% of their original capacity during that time.
  • Other electronic components including the motor, controller, display, charger, and throttle are covered under a 2-year warranty from the date of purchase.
  • Bicycle frames are covered by a 2-year warranty against manufacturing defects.
  • Mechanical components are covered by a 1-year warranty against manufacturing defects.
  • For all PRODUCTS, this warranty period is counted from the date the products were delivered to the BUYER unless excluded from warranty or otherwise voided from coverage under warranty.
  • New Bike Guarantee - we offer full replacement of defective parts with free shipping within the first 30 days of your bike order. After 30 days the customer is responsible for all return shipment costs to Velowave.

Apart from manufacturing defects that could be present, parts that wear due to normal use

such as :

  • Bearings
  • Brake Pads
  • Chains
  • Free Hub Bodies
  • Handlebar Grips
  • Rubber moving parts
  • Shifter, brake cables and casings
  • Spokes
  • Sprockets
  • Stripped threads/bolts
  • Tools
  • Transmission gears

are not included in the warranty but may be replaced on a case-by-case basis within the first 60 days. We shall not be liable if you install, operate, clean, or maintain your ebike without following the owners' manual instructions. Misuse, abuse, alteration, and natural disasters are not included in this warranty.

Note: No official warranty is provided for used e-bikes.

1. ORDER CANCELLATION

For all orders (including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

BEFORE SHIPMENT: We will cancel the order for free, but we cannot guarantee your order cancellation request will reach the shipping warehouse in time to stop your shipment, so please notify us as early as possible of your cancellation request.  

AFTER SHIPMENT: Requests to cancel an order or reject a package after shipment will incur a processing fee of 20% of the purchase price.

The customer needs to email Velowave’s customer service team regarding any order cancellation. Once an order cancellation request has been approved, Velowave will email the customer a cancellation notification email. The customer shall not send a return package to Velowave without receiving notification. Velowave will reject all shipments that are not scheduled to arrive, and the customer is responsible for any related fee or loss.

 

2. EXCHANGE & RETURN

FREE REPLACEMENT

Customers may return the product due to serious shipping damage (affecting the use of functions) or missing parts. For us to better understand the problem and solve it effectively, photos and / or videos are REQUIRED as evidence.

*Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form. 

Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:

  • Minor damage to the outer packaging.
  • Minor scratches or paint loss on the product.
  • Damage to parts or wearing parts after excessive use.
  • Damage to parts or wearing parts after using for a certain while or a certain number of times.

Possible Solutions:

- If an item is missing: we will resend the missing item/accessory for free.

- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Velowave will decide whether you need to return the wrong product or not and compensate you the return shipping fee when we receive it.

- If the product is damaged in transit: please contact us first at cs@velowavebikes.com.

14 DAYS RETURNS

For e-bike products: We allow you to return any item in new and unused condition within 14 days of receipt for a refund with no restocking fee, minus $200 shipping fee ($200/item deducted from refund). The customer is responsible for arranging and paying any charges for return shipping, which may vary depending on the shipping company selected. For customers who want to return the product for their own reasons, Velowave will not bear the shipping cost of returning the package. If you customers require Velowave to provide a return label, customers will need to pay an additional return shipping fee.

Returns of used items. Any items returned in a used condition may be returned within 14 days. However, there is a return shipping fee of $200 per item and a restocking fee of fifty percent (50%) of the purchase price (both deducted from refund), in addition, the customer is responsible for arranging and paying any charges for return shipping, which may vary depending on the shipping company selected. For customers who want to return the product for their own reasons, Velowave will not bear the shipping cost of returning the package. If you customers require Velowave to provide a return label, customers will need to pay an additional return shipping fee.

To be eligible for a return, the customer must meet the terms instructed below:

  • Must be in like-new condition and free from dirt, dust, or fragrances
  • Must be in the original packaging (all cardboard and foam) and condition that you received it
  • Must include all items that were included inside the box (charger, keys, hardware, etc.)
  • The ebike must be under ten (10) miles on the odometer

 

For accessories products: any returned accessory or replacement part must be unused, free of wear and tear, dirt, dust, fragrance, or other signs of use. It must be sealed and unopened in the same packaging and condition you received it. We will charge $20 for sent out shipping & restocking ($20/item will be deducted from the refund). The customer is responsible for arranging and paying for return shipping, which may vary depending on the carrier selected.

Please notice: if a customer decided to arrange the return shipment by himself and the request has been confirmed by Velowave’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Velowave will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.

Non-returnable/non-refundable Items:

- For an ebike that has been delivered for more than 14 days or used for more than 10 miles, we do not accept returns anymore and follow our warranty policy.

- Used Products, batteries, special orders, sale items, and gifted orders shall not be returnable except in extreme cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.

 

3. REFUND

Please understand that any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebike. Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer's original payment method. We will refund within 3 business days.

Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted to their account within three days of being issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us at cs@velowavebikes.com if the customer has not received the refund after ten business days.

SHIPPING METHOD:

We provide ebike shipping via FedEx Ground delivery. We offer free delivery for all electric bikes. However, there will be a delivery fee for accessories. Shipping for bikes may vary depending on the shipping address. Bikes will be shipped within 2 business days (excluding weekends and holidays) and may take anywhere from 3-7 business days for delivery, depending on FedEx.

 

Destination Shipping Method Shipping Time Cost
Maine, Vermont, New Hampshire, Massachusetts, Connecticut, Rhode Island, New York (excluding New York City), Pennsylvania, District of Columbia, New Jersey, North Dakota, South Dakota, Nebraska, Kansas, Minnesota, Iowa, Wisconsin, Illinois, Missouri, Indiana, Ohio, Michigan, Oklahoma, Texas, West Virginia, Virginia, Delaware, Kentucky, Tennessee, North Carolina, South Carolina, Georgia, Alabama, Mississippi, Florida, Louisiana, Arkansas, Maryland, Arizona, Montana, Idaho, Wyoming, Colorado, Utah, Nevada, Oregon, Washington, New Mexico  Street, California Standard Shipping Ship from domestic warehouse:
3-7 business days
Ship from overseas warehouse:
7-15 business days
E-Bikes: Free

Accessories & Parts: Cost $8,

FREE shipping on orders over $120

Alaska, Hawaii UPS® Ground  7-15 Bussines Days $750
UPS 2nd Day Air® 2 Business Days $800
 American Samoa, Micronesia, Guam, Marshall, Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific No Delivery 
New York City Due to the implementation of Local Law 39, the recent e-bike regulations in New York City, we regret to inform you that we are temporarily not selling our products in the city. We are actively addressing this matter and appreciate your understanding.
 

Due to COVID-19, the shipping efficiency of transportation is not stable. If you have other requirement, please contact our customer service about more details, we are happy to help you.

You will receive a confirmation email after placing your order letting you know that it was successfully received and is processing. (If you don't find the confirmation email in your inbox, please check your spam or junk folder.)
You will receive an email with tracking information once your order leaves our fulfillment center.
Please note we provide FedEx Ground regular service and FedEx Ground with signature service. Please note that the FedEx Ground regular service will usually leave the shipment at the recipient's door. The FedEx Ground with signature service requires recipient to sign for it, and if there is no sign, it will be returned directly. Please consider which service is suitable for your needs. You are free to choose between these two services, but delivery results depend on FedEx.

 

VELOWAVE WAREHOUSE:

Our warehouses are located in California, USA. Orders typically ship within 2 working days and take 3-7 business days to reach the customer. You can also check our return and warranty policy for more after-sale details.

Please note that the warehouses are not our return facility. If you would like to obtain the address of our return facility, please contact our customer service.

 

TRACK YOUR ORDER:

A shipping confirmation email will be sent to the email address attached to your order once the order has shipped. You can also log into your account on our website to check the order status. Or contact our support team via email at support@velowavebikes.com.

Size Chart

Frame size Rider Height Inseam
17" 5'5" - 6'4"
165 - 192 cm
31" - 35"
78 - 89 cm
19" 5'6" - 6'5"
168 - 195 cm
33" - 36"
80 - 92 cm
SIZE &CHART

Size Chart

Frame size Rider Height Inseam
17" 5'5" - 6'4"
165 - 192 cm
31" - 35"
78 - 89 cm
19" 5'6" - 6'5"
168 - 195 cm
33" - 36"
80 - 92 cm
What's in the Box

Safe Packaging

Our packaging

What is in the box

Our packaging
Electric Bike x 1
Our packaging
Charger x 1
Our packaging
Battery x 1
Our packaging
Front Light & Reflector Combo x1
Our packaging
Rear Blinking Light x1
Our packaging
Pedals x 2
Our packaging
Instruction Manual x 1
Our packaging
Allen Wrench x 1
Our packaging
Spare Spokes x 2

Forest XM

Don't want to bounce high off gravel or potholes on your e-bike, do you? The Forest XM stands out with its robust shock absorbers, ensuring a much smoother and more comfortable riding experience compared to other bikes. Crafted from high-performance 6061 Aluminum Alloy, the Forest XM boasts a sleek design with an integrated battery and advanced front and rear suspension. Perfectly balanced with a frame travel of 133 mm, it provides a smooth, responsive ride over any terrain, combining innovation, performance, and style into one dynamic package.

Key Features

Power

Boasting a powerful 1000W motor (with a peak of 1200W) and 160Nm torque, the Forest XM allows you to conquer steep hills and rough paths effortlessly. Additionally, it is equipped with a removable 48V 20Ah Lithium-ion battery featuring LG cells, providing substantial range and reliability.

Suspension

Features an air suspension fork with 140mm travel and lockout for customizable handling, paired with a Rockshox rear suspension for superior comfort and control.

Speed

Reach speeds of up to 37 MPH with Pedal Assist and 20 MPH with the throttle alone, making it suitable for both leisurely rides and brisk commutes. Enjoy up to 85 miles on PAS and 60 miles on throttle mode, providing ample distance for extended journeys.

Brakes

Tektro hydraulic disc brakes with 180mm discs and a power-cut-off function deliver reliable stopping power in all conditions.

Drivetrain

Features a Shimano Deore 10-speed rear derailleur, Shimano 11-42T cassette, and a 10-speed thumb shift lever for smooth, precise gear changes.
Specs & Size
Ranger 2.0 Fat Tire All-Terrain Electric Bike
Size 17'' 19''
Total Length 2033mm 2043mm
Head Tube Length 150mm 150mm
Seat Tube 432mm 483mm
Handlebar Height 1135mm 1135mm
Wheelbase 1303mm 1313mm
Standover Height 754mm 798mm
Reach 468mm 478mm
Seat Height Min/Max 866mm/1021mm 910mm/1065mm

General

  • Max Speed: Up to 37 MPH on Pedal Assist; 20 MPH on Throttle
  • Range: Up to 85 Miles* on PAS, 60 Miles* on Throttle ( Range Per Charge is measured under the conditions that power is sufficient, with a 75kg load, at 86°F(30°C), 70% humidity, on a level road, in pedal assist mode with level 1 assistance, and in pure electric riding mode by throttle. Actual results may vary based on differences in temperature, load, wind speed, road conditions and other factors.)

Frameset

  • Frame: 6061 Alluminum Alloy with Internal Battery, with Front and Rear Suspension, Frame Travel 133 mm
  • Fork: Air Suspension Fork with 140mm travel, with lockout
  • Rear Suspension: Rockshox RS-MNR-R-C4 184X44 air spring with 44mm travel, with external rebound adjustment

Wheels

  • Rim: Aluminum 27.5" 36H Front & Rear
  • Front Wheel Spokes: Black Stainless 13G x 269/270 mm, Front and Rear
  • Hubs: Disc Nutted Front / Rear Axles
  • Tire: Kenda 27.5" x 2.8" Tires
  • Tire Size: 27.5" x 2.8"

E-system

  • Battery: Removable Internal Lithium-ion Battery 48V 20Ah (960Wh) with LG cells
  • Charger: 48V 3 Amp Charger, Approx. 7 Hour Charging
  • Motor: 1000W (Peak 1200W),160Nm
  • Display: TFT Smart Easy Read Display with Backlight, Colorful screen
  • Pedal Assist: 6 Levels
  • Sensor: Torque Sensor
  • Throttle: Throttle on demand - Throttle from a complete stop
  • Light: Front 48V LED Light 80 LUX; Rear Blinking Light

Drivetrain

  • Shifter: Shimano 10-Speed Thumb Shift
  • Crankset: 170mm w/ 40 T
  • Freewheel: Shimano 11-42T, 10-Speed CASSETTE
  • Pedals: Alloy Platform
  • Chain: KMC 134 Link, 10-Speed
  • Rear Derailleur: Shimano Deore RD-M4120 10-Speed

Components

  • Saddle: Comfortable Wide Saddle
  • Seatpost: Forged Alloy, φ31.6x300mm
  • Seat Clamp: φ38.1mm Quick Release
  • Stem: Bar bore: Ø31.8mm, Clamp I.D.: Ø28.6mm, HEIGHT: 60mm, RISE: 6°
  • Handlebar: Aluminum 31.8mm, Width 740mm
  • Headset: Sealed Bearing Headset
  • Grips: Ergonomic Comfort
  • Brakes: Tektro Hydraulic Disc Brakes w/180mm discs, w/ power-cut-off function
  • Kickstand: Included, Rear Mount
  • Fenders: Not Included
  • Rear Rack: Not Included

Weight

  • Net Weight: 76 lbs / 34.5 kg (including battery)
  • Gross Weight: 103 lbs / 46.5 kg
  • Battery Weight: 11.4 lbs / 5.15 kg
  • Max Load Capacity: 385 lbs / 175 kg (including cargo)

Size

  • Product Size: 2043 x 1135 x 745 mm
  • Packing Size: 1700 x 300 x 830 mm

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